• Installation, layout and maintenance of all network components, LAN and WAN, based at the head office in Hatfield and all regional offices around the UK• Plan, design, analyse and support all data communications• Implementation and maintenance of Vlans and DHCP scopes• Install, configuration and maintenance of all server hardware and software• Plan, install and maintain Evault backup system, Veeam and Backup Exec systems• Disaster Recovery of all systems• Website creation, publishing and DNS registration• Plan and migration of physical servers to virtual VMWare systems and maintenance of these systems once migrated• Microsoft patch management using Front Range Enteo patch management system• Supervision of Service Desk team• Authoring support documentation, including installation and troubleshooting guides of all networking systems• Update of warranty contracts for all server and communication equipment• Supervision of Nagios FreeBSD alert system for any network or hardware issues• Project management of new technologies implemented by network servicing department to deliver benefits to our user base using a Prince2 method.

• Designing, creating and implementing the core image to be used by all the European offices of the firm • Local SMS Administration delivering packages, software upgrades and security updates to the London Office • Project management responsibilities including:o Desktop migration from Windows 2000 to Windows XPo Implementation of a service delivery for Macintosh desktop and notebook userso Introduction of home working procedures and accompanying support documentation o Design and creation of a home working intranet web page, outlining home working policies and procedures and providing support documentation• Liaising with external contractors to troubleshoot, stabilise and improve network performance and user login times• Compiling and disseminating a hardware and software support bible for use by worldwide support team• Authoring user support documentation for publication on the intranet• Testing, documenting and rolling out all new desktop hardware and software, including Microsoft and Macintosh based technologies

• Performing 1st and 2nd line support of all hardware, software and Microsoft desktop operating systems• Migration of all users from Windows NT and Windows 2000 platform to a Windows 2000/2003 Active Directory • Sole support analyst for all telecom, mobile and AV technology • Primary support of all telecoms issues with responsibilities including creating and administrating users on the Avaya PABX system; setting up diverts and groups; upgrading call logging switchboard systems; installation, administration, training and troubleshooting of all telecoms and mobile technology• Supervisor to Telecoms Analyst• Installation and support of all software including all major Microsoft products as well as Keystone (time keeping/billing software), iManage Worksite DMS system and Deltaview (document comparison software) • Imaging and repair of desktops and laptops• User support of all UK offices• Administration of user accounts using Active Directory• Administration of mail accounts using MS Exchange 2000 • Creation of Citrix remote access user accounts• Installation and configuration of Netscreen Firewall switches for remote users• Antivirus administration for all on- and offsite users• Projector, video conferencing and audio visual equipment set up• Installation, training, administration and support of WAN dial-up hardware and software