Lead and Supervise the duties related to order management, Service administration, customer relationship management and sales support. People management of a multinational team of customer support employees. Provide work instructions and priorities to team members, provide training and give support in the execution of daily tasks.Take the lead in the implementation of new processes and features: training of users, change management, etc.Support of local finance, sales and technical service departments.Foster a culture of teamwork, customer focus and results orientation.Optimise processes, increasing efficiency.

Providing a high level of service to all external and internal customers in the role of supervising the Order Management Team. Ensuring all sales orders are processed accurately and on a timely basis in compliance with company procedures and policies. Ensuring all purchase orders for locally held inventory are processed accurately and on a timely basis.Supporting India territory sales to ensure all orders are processed on a timely basis, acting as liaison with RDG relating to India requirements, and supporting senior management through providing sales information and resolving queries. Working to ensure efficient supply chain activities, including collating monthly sales forecast and liaising with the local 3PL.Member of Health & Safety team to promote, challenge and adhere to H&S best practices.

Process incoming customer ordersEnsure delivery of machinery to customer sitesLiaise with the sales team on inventory availabilityStudy technical diagrams and assists customers in finding spare partsWork with colleagues in Japan to reorder and replenish UK inventoryCoordinate collection of customer orders from 3PL site

Customer ServiceStock Replenishment WarehousingGoods In/OutEngineer CoordinationInventory Management

Customer ServiceSales Power Tool Repairs