David Charles Email & Phone Number

Canada

Manager of Information Management Policy and Strategy Team

Ottawa, Ontario, Canada

Supervising team of data scientists developing solutions to variety of business problems using data analytics.Working on numerous projects, including segmentation and classification of photos using neural networks, constrained optimization problem (scheduling and routing), OCR and anomaly detection.

Researching computational geometry problems and machine learning

Ottawa, Canada Area

Lead one-to-many tutorial sessions with up to 50 students in both Honours and non-Honours undergraduate mathematics classes.Provided one-to-one tutoring sessions.Graded and proctored exams.Graded assignments.

Ottawa, Canada Area

Created educational video content explaining mathematical concepts for use by undergraduate students as self-learning aides.Lead one-to-many tutorial sessions.Provided one-to-one individual tutoring.

Ottawa, Canada Area

Worked on the Canadian Housing Statistics Program.Created model to identify sex using names.Created model to classify residential structure type using bilingual free-text description of structure.Imputed missing values in large data sets.

Ottawa, Canada Area

Data science, predictive modeling, machine learning on large data

Ottawa, Canada Area

Mapped current state business practices.Designed, coded and maintained task automation tools to support process mapping.Created and maintained documentation for process mapping support tools.

Managed projects to ensure efficiencies in productivity and costs, meeting or exceeding targets every yearPrepared and delivered reports to management for use by divisional executive steering committeeAnalyzed operations to identify opportunities for increased procedural efficiency. Reports created contributed to creation of large project that spanned multiple lines of businessEvaluated Help Desk agent performance and provided material for coaching, resulting in significant improvement in call handle timesApplied Systems Thinking methodology to analysis of large BI data sets of customer contact information, to improve procedures regarding client interactionsBusiness ISP and 611 Process prime. Owned, maintained and modified existing processes and documentation to maintain relevanceIntroduced new processes to improve business flowIdentified business requirements and created process solutions, to reduce costs of operationsSubject Matter Expert, representing line of business in major projects