David Charles Email & Phone Number

Lagos State, Nigeria

Lagos, Nigeria

Lagos, Nigeria

Upload quality local and international Hotel pictures and information on Wakanow website.Fulfill customers online and offline hotel requests.Attend to mails and phone calls from various departments and travel centres on hotel reservations.Prepare and disseminate minutes of our departmental meetings.Update hotel information/data on CRM database.Carry out comparative analysis on hotel rates and ensure that the best rates are uploaded on our portal and deals pages.Follow up to ensure hotels booked by clients are paid promptly.Deliver exceptional service to internal and external clients.

Wakanow.Com Corporate Head Office

Hotels contracting across Nigeria and other African regions.Develop and maintain B2B relationships with partners and key accounts for effective service and also produce regular revenue.Propose new strategies to business partners on a regular basis so as to generate increased volumes in both revenue and client base.

Wakanow.Com Corporate Head Office

• Assist in transactions between clients and the organization viaphone call, emails and sms• Attend to walk in customers that visit the head office• Attracts potential customers by answering product and servicequestions; suggesting information about other products andservices.• Resolves product or service problems by clarifying the customerscomplaint; determining the cause of the problem; selecting andexplaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.• Cross-sell products and services to potential customers, bycollecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzingcustomer information.

Diploma, Airline Ticketing And Basic Reservations Using Ebt Tools

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Senior Secondary School Leaving Certificate