David Cheek Email & Phone Number

Charlotte, North Carolina Area

• Reduced total inventory by 26% by implementing total cost of ownership strategy, developing a strategic sourcing plan geared towards focusing on leading drivers of cost, such as piece costs, transit costs, and finance costs. • Rallied upper management, executives, and other stakeholders on initiative for implementing Total Cost of Ownership Visibility strategy.• Improved on-time store delivery more than 12% by instituting a delivery schedule, reducing operational delays by reengineering loading and dispatch processes, and implementing a TMS (transportation management system) with more sophisticated routing algorithms.• Improved flow management process and increased production flexibility to respond quickly to internal and external variables.• Established extensive global and domestic supplier portfolio.• Implemented E-Sourcing tools to manage spend analysis, data collection (creating benchmark), RFI’s, RFQ’s and RFP’s.• Source, procure, and manage over 2400 SKU’s in both finished goods and spare parts. • Managed two company relocations including all logistics, warehouse set up, new employee hires & training, also managed all facility equipment purchasing and sourcing.• Managed 3PL warehouse and all logistic providers.• Manage 4 warehouse employees which include inventory analysis, quality control, shipping/receiving

Concord, Nc

• Streamlined quoting process and help implement sales force.• Designed customer satisfaction online survey to measure customer satisfaction before and after sale.• Increased sales by 18% for independent dealers in 2011 with revenue over 600K by focusing on independent dealers.• Created and maintained partnerships with suppliers to ensure we could offer customer’s total package solution to their needs.• Modified current extended warranty package to a tiered system such as bronze, silver, & gold level packages. Increased our warranty revenue by 32% in 2011.• Worked with manufacturing on demand planning• Worked with sales & management on sales forecast.• Tracked KPI’s with 3PL warehouse and 3PL transportation.

Concord, Nc

• Rookie of the year in 2004• Placed in the top twenty percent of the national sales force and exceeded annual quota; final numbers for 2009 were at 120% of goal.• Achieved and exceeded quotas in a minimum of 2 product categories annually.• Appointed to the strategic marketing & new employee training teams due to consistent outstanding sales performance.• Mentored several inside and outside sales representatives on strategic selling techniques.• Formed solid, long lasting relationships with key staff and high target accounts.• Developed strong distributor representative relationships in my territory.

Charlotte, Nc

• Managed and directed the daily activities of call center agents and telephone operators.• Carried out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators performance,• Responsible for answering operator or agents questions, assigning tasks, following up and giving instructions as needed.• Following up and resolving customer or client complaints and questions.• Ensured that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.• Compiled and maintained lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.• Updated databases, organized activities related to maintenance and repair of equipments, ordering supplies and materials.• Prepared and directed schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.• Communicated solutions, successes, and opportunities to the Manager of customer service.• Ensured compliance with that of all the organization’s policies and procedures

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: 4 year student athlete/baseball

Education record