Qualified I.T. Trainer (Equivalent to PTLLS Level 3) with over 25 years Software Training and Consultancy experience. Trained 1,000’s of people, Novice to Expert Level From 1-to-1 coaching to large groups. In classrooms, onsite, and online - using MS Teams, WebEx, Connect Wise, and Skype. Created e-Learning for Clinical Software Products using Adobe Captivate.Recognised for achieving exceptional service levels and consistently attaining excellent feedback from clients. Microsoft Office Specialist – Expert qualifications. Engaged professionally with clients conducted needs analysis, tailored their training system to meet best practice. Excellent reputation for resolving problems, improving customer satisfaction, meeting and exceeding set KPIs. Dynamic and resourceful - highly motivated to deliver quality work under pressure both alone and in a team. Used my strong communication and interpersonal skills to foster productive relationships with key stakeholders. Some of my early work put forward for European Standards to test the mechanical properties of contact Lenses.
Listed skills include Training, Prince2, Stakeholder Management, Change Management, and 3 others.