• Driving up-front customer alignment and goal-setting by orchestrating Amadeus roles in engaging customer in upfront goal-setting and design – including external meetings with (key) decision makers to agree on program KPIs, method for tracking, and program design elements • Ensure early adoption and usage by Sharing progress updates to key buyer / decision maker on implementation journey working with implementation team, proactively check-in during first 90 days post launch discussing key data points (user/admin login rate, number of active users) and tactically problem-solve ways to boost adoption• Manage ongoing customer health by Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption,Lead monthly, mid-year and annual business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking (via automated dashboards)• Support account managers in renewals and expansion by getting involved in quarterly to monthly QBRs with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth,Support AM in renewals preparation, being pulled in by AM to share customer progress towards value (success charter) that AM will use to drive renewals treatment

• Develop ,share and continuously reviewing respective regional sales pipeline/plans/targets in accordance to Organization objectives (focus on acquisition(high yields, development and retention)• In liaison with managing director, identify and prepare regional budgets• Leading and continuously guiding the sales team on sales activities/objectives through meetings/F2F, weekly reports, monthly sales reviews, quarterly sales commercial forums ,half yearly objective evaluations and mentoring sessions• Continuously training /learning of new business practices and processes• Push for adoption of efficient support systems within the sales team eg automation,CRM etc• Continuously monitoring and evaluating new sales /business opportunities, market dynamics, SWOT analysis

• Developing/planning and executing the sales and account management strategies required to meet the above objective for example by creating an annual/bi-annual account development plan, identifying potential key prospects and set up a pipeline• In conjunction with my line manager ensure correct development of SMART objectives to realize designed goals and have regular reviewsSales & account management activities include• Initiate ,follow up and lead all stages of the sales cycle from prospecting to closure of sales deals, visiting/calling key accounts and performing solution demos as required• Manage sales budget to reflect business plan• Build, develop and maintain relationships with accounts decision makers to develop opportunities by offering sales consultancy eg understanding their business objectives and position solutions/services that will aid them meet these objectives• Maintain a high level of knowledge of the solution portfolio, its benefits and features specific to the type and size of customers. Have a high level understanding of solutions trends, pricing, competition solutions etc.• Include the other departments in my sales operations eg on-site training, IT consultancy, solutions assessment exercise• Manage and provide lead/guidance to a team of 2 Sales executive