David Clark Email & Phone Number

London, England, United Kingdom

Contacting overseas agents to set up group hotel bookings and arrange shore excursion services for cruise itinerariesManaging hotel bookings to ensure sufficient allocation of rooms, and in line with budgetsEnsuring shore excursion arrangements are in line with budget, brochure description and meet passenger expectationsCreating contracts for agents, confirming costs and services requiredBuilding relationships with suppliers via email, telephone and conferences

London, England, United Kingdom

As below with additional duties:Coaching two Travel Consultants to ensure consistent high standards being metTraining new staffPoint of contact for complaints escalated to senior staff

London, England, United Kingdom

Creating and updating manifests Generating and checking final documentation, ticketing and other communication for passengersEnsuring travellers have correct visa information and supporting documentation and all details sent on timeManaging a tour diaryUse of Resco reservation system

London, England Metropolitan Area

Telephone and email based sales roleConfirming and amending reservations over the telephone or by emailAnswering customer queries, handling complaintsDeveloping excellent product knowledge of vessels and itinerariesAttending travel shows to promote business

London, United Kingdom

My responsibilities as Cruise Consultant included: • Taking cruise enquiries over the telephone and via e-mail, making bookings and taking payments.• Arranging transfers, hotels, flights, pre & post cruise itineraries to create tailor-made holiday packages.• Loading all bookings on to the computer system and completing all related administration.• Sending out tickets & invoices in an accurate and timely manner.• Hosting ship visits and lunches.

My responsibilities as on-board Shop Manager included:• Exceeding sales targets set by Harding’s and the cruise line,• Managing and coaching a team of Sales Assistants to achieve sales and service goals,• Planning and execution of all daily sales promotions, product launches and shop events, including advertisements and flyers,• Accurate customs declarations, regular stock-takes, and completion of required paperwork to strict deadlines,• Communicating with buying team to ensure good stock levels are maintained and inventory management of high-end merchandise.

Shoreham By Sea

As Section Manager of the Grocery and Events departments my responsibilities included:• Managing and engaging a team of up to 25 Customer Assistants in delivering excellent customer service and shop standards,• Planning and implementing department layouts and seasonal changes,• Maximising stock availability, driving sales & minimising loss,• Day-to-day running of the food hall e.g. till & queue management, replenishment, deliveries & dealing with any customer complaints.