David Coffey Email & Phone Number

Canada

Toronto, Ontario, Canada

• Trained in Visa Credit card security service across the Republic of Ireland and the United Kingdom.
• Communicated with customers to identify fraudulent and genuine transactions.
• Reviewed, verified and identified customer transactions to detect and prevent financial crimesactivities.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Inputted all information regarding fraud investigations into detailed reports that were submitted toclients.
• Cancelled and issued new credit cards.

• Followed up with customers via a Customer Experience Survey, worked alongside the complaints department which typically involved an outbound call correcting issues or errors to ensure customers are satisfied with the.
• Answered secure emails sent in by customers ensuring all emails were responded within 24 hours.
• Acting supervisor role, supported new colleagues. Overseeing a group of 12-15 people providedsupport as they began their new role.
• Spotted Foreign exchange transfer opportunities which generated profit from international transfers. Iwas the Foreign Exchange motivator which meant motivating the team to spot potential leads and for the year of 2020.

• Handled large volume of inbound calls in a timely and professional manner.
• Recommended accounts and products based on customer needs and desires.
• Explained advantages and disadvantages of available financial products to customers to maximisesatisfaction.
• Identified customer!s needs and provided solutions.
• Filed customer complaints and queries, fast-tracking them for problem resolution.
• Ensured all questions, requests where carried out and followed up with calls when necessary.

• Provided support to business online banking customers with migration to the online platform.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

Accredited Product Advisor, Banking And Financial Support Services

Bachelor'S Degree, Accounting And Finance