A proven leader of large-scale operations offers expertise in optimizing bottom lines, effectively managing resources, and growing clientele/revenue generation. Drives positive public perception in order to gain long-term customer trust and loyalty. Excels in identifying the right personnel and technology for the job and initiating change as needed.Core StrengthsClient Relations – Customer Service – Facility Management – Operations Management – Cost Controls Team Leadership – Budget/P&L Management – Policy Development & Implementation – Process Improvement – Employee DevelopmentSelect Career Highlights• Awarded General Manager of the Year in 2011 and led team to achieve multiple awards including President’s Trophy in 2010 and 23 achievement awards in 2011 for top annual revenue and EBITDA growth.• Expanded United Road Towing’s mechanical repair facility revenues 70%+ by improving public perception, changing personnel staff, and securing several large municipal contracts.• Lowered dealership break-even point from 98 to 62 monthly vehicles sales by implementing inventory control and cost cutting measures; accomplished a profit for the first time in several years.• Oversaw and coordinated the relocation of 2,000+ vehicles stranded on Lake Shore Drive during the 2011 Blizzard in Chicago, Illinois.