Customer Experience Manager
CurrentLeading the Complaints and NPS agenda for Payments customer Journeys for Barclays UK. Lead project manager for initiatives improving customer experience during COVID-19 pandemic. Delivering at speed with challenging timescales to a high level of quality, delivering results in a high pressure climate.Developing new propositions and narrative for the 'Colleagues as Customers' strategy, presenting at a high level to executive leaders. Leading workstreams to communicate the narrative across Barclays UK colleagues / Entities.