David Costea Email & Phone Number

Bucharest, Romania

Bucharest, Bucharest, Romania

• Provide IT support to internal departments and users based on emerging requests.• Resolve IT incidents at level 1 and 2 (L1 + L2).• Manage accounts and groups through Microsoft 365 Admin Center and Exchange Admin Center.• Manage company devices via Microsoft Intune Admin Center.• Appropriately escalate unresolved requests to next level of support and follow up on their resolution with the involved parties.• Guide internal users, using agreed internal policies and… Show more • Provide IT support to internal departments and users based on emerging requests.• Resolve IT incidents at level 1 and 2 (L1 + L2).• Manage accounts and groups through Microsoft 365 Admin Center and Exchange Admin Center.• Manage company devices via Microsoft Intune Admin Center.• Appropriately escalate unresolved requests to next level of support and follow up on their resolution with the involved parties.• Guide internal users, using agreed internal policies and procedures, through the ticket resolution process.• Collaborate with internal users and all parties involved in resolving existing problems (IT in Romania, IT in France, External Contractors), provide feedback, and track issues until resolution.• Ensure technical support for the proper functioning and appropriate use of equipment within the office.• Maintain records and inventory of consumables and equipment at the office.• Install and maintain workstations in terms of both hardware and software. Show less

Bucureşti, România

• Solved clients’ requests for connection to the distribution system using SAP and GIS.• Established the optimal technical solutions for developing and rehabilitating the distribution system using AutoCAD and MapEdit.

Master'S Degree, Telecomunicații

Bachelor Of Engineering - Be, Faculty Of Energy Engineering

Mathematics-Informatics Intensive English