Senior Telecommunications Engineer
Current
May 2021 - Present
AeroLeads people directory · profile
David Coughlan Email & Phone Number
Senior Telecommunications Engineer
at
evcoms
1 work email found
@evcoms.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Telecommunications Engineer
Location
Bordeaux, Nouvelle-Aquitaine, France
Company size
Who is David Coughlan? Overview
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Quick answer
David Coughlan is listed as Senior Telecommunications Engineer at evcoms, a with 6 employees, based in Bordeaux, Nouvelle-Aquitaine, France. AeroLeads shows a work email signal at evcoms.com and a matched LinkedIn profile for David Coughlan.
David Coughlan previously worked as Support Analyst at Eckoh and Aspect Dialler Engineer at Pss Help (Product Support Solutions). David Coughlan studied at Carmel College.
Company email context
Email format at evcoms
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{first}.{last}@evcoms.com
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AeroLeads found 1 current-domain work email signal for David Coughlan. Compare company email patterns before reaching out.
Profile bio
About David Coughlan
Worked in and around call centres for 15 years. Initially working as an agent before moving to working as a dialler analyst. Finally made the move to a support role, working with a wide array of call centre technologies. This provided a experience of call centre technologies from all angles.Worked both in an office environment and remotely, with approx 10 years experience of working remotely.Eager to learn new skills / technologies and always aspiring to expand my knowledge.An accomplished problem-solver who is equally adept when working solo or as part of a team. This includes cross-company collaborations on complex issues. Effective communicator, having worked directly with many clients / companies.Participated on an on-call rota, answering calls 24/7 and attending site when required.Experience of modern support tools including JIRA, NetSuite, Nagios and Splunk.
Listed skills include Dialers, Analysis, Call Centers, Business Process Improvement, and 16 others.
Current workplace
David Coughlan's current company
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Evcoms
7 roles
David Coughlan work experience
A career timeline built from the work history available for this profile.
Support Analyst
Remote and on-site support of Aspect, Eckoh, Nortel, Coral, Ayava and NICE products.Troubleshooting and repairing of complex computer / telephony systems, including Networking, Databases, VOIP and other call centre technologies.Remote support & on-site installation of new deployments, both in UK and offshore.Migration support and decommissioning of legacy contact centre systems.Experience of working in datacentre environmentsWorked with a wide range of telephony products… Show more Remote and on-site support of Aspect, Eckoh, Nortel, Coral, Ayava and NICE products.Troubleshooting and repairing of complex computer / telephony systems, including Networking, Databases, VOIP and other call centre technologies.Remote support & on-site installation of new deployments, both in UK and offshore.Migration support and decommissioning of legacy contact centre systems.Experience of working in datacentre environmentsWorked with a wide range of telephony products (PBX, ACD, Diallers, IVR’s, Call Recording)Diagnosing and troubleshooting VOIP & TDM TelephonyWorked with databases (Sybase & MS SQL) & SQL QueriesSoftware and networking diagnosis working with Wireshark, TCPdump and netstatExtensive experience with most desktop & server OS’s including Windows, Linux, Solaris & AIXWorked with Virtual Machines (Oracle VirtualBox, Citrix XenCenter & VMWare)Dealing with major incident management & Change procedures across various companiesExtensive hardware installation and maintenance, experience with Dell, HP, IBM, Cisco & other vendors Show less
Nov 2015 - Mar 2021
Aspect Dialler Engineer
Support of legacy contact centre technologiesPrimarily Aspect Conversations (V6), Aspect Enterprise Campaign Manager (V3), Aspect Unified IP (6.6, 7 & 7.x), Aspect Advanced List Management (V3.x & V4.x).Also worked with Nortel MPS, NICE Perform eXpress, Avaya CM and more.Decommissioning of various call centre systemsWorked at PSS until it's acquisition by Eckoh.
Jul 2013 - Nov 2015
Dialler Analyst
The Co-Operative Banking Group
Working dialler intraday roleDesign and implementation of new reporting suite
Apr 2013 - Jun 2013
Senior Dialler Analyst
Heavily involved in the design and implementation of a Aspect ALM/Unified IP system, including the Aspect Design Workshop, Configuration, UAT & BLP testing, Managing the pilot and finally overseeing the migration both in UK and offshore.Managing Intraday dialler campaigns across the collections portfolio.Training of new staff members in the correct usage of the dialler.Excellent analytical skillsExperience with auditing of external suppliers and working to pass internal audits.
Nov 2011 - Apr 2013
Dialler Analyst
Initially seconded as Dialler Analyst in current role, taken on permanent in January 2010.
Jul 2009 - Nov 2011
Collector
Sep 2005 - Jul 2009
Team & coworkers
Colleagues at evcoms
Other employees you can reach at evcoms.com. View company contacts for 6 employees →
DS
Dallan Stevenson
Colleague at EvcomsBaltinglass, County Wicklow, Ireland
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DS
Dallan Stevenson
Colleague at EvcomsBaltinglass, County Wicklow, Ireland
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IH
Ilham Haider Naqvi
Colleague at EvcomsDublin, County Dublin, Ireland
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NM
Nilesh Mane
Colleague at EvcomsIndia
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SM
Sandra Moore
Colleague at EvcomsIreland
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LH
Lisa Harris
Colleague at EvcomsIreland
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MM
Mark Mcdonald
Colleague at EvcomsIreland
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HF
Hiba Fadhil
Colleague at EvcomsIreland
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EF
Emily Francis
Colleague at EvcomsSwords, Fingal, Ireland
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Dallan Stevenson
Colleague at EvcomsBaltinglass, County Wicklow, Ireland
View →
DS
Dallan Stevenson
Colleague at EvcomsBaltinglass, County Wicklow, Ireland
View →
IH
Ilham Haider Naqvi
Colleague at EvcomsDublin, County Dublin, Ireland
View →
NM
Nilesh Mane
Colleague at EvcomsIndia
View →
SM
Sandra Moore
Colleague at EvcomsIreland
View →
LH
Lisa Harris
Colleague at EvcomsIreland
View →
MM
Mark Mcdonald
Colleague at EvcomsIreland
View →
HF
Hiba Fadhil
Colleague at EvcomsIreland
View →
EF
Emily Francis
Colleague at EvcomsSwords, Fingal, Ireland
View →
2 education records
David Coughlan education
Education record
Carmel College
Education record
Ruffwood School
FAQ
Frequently asked questions about David Coughlan
Quick answers generated from the profile data available on this page.
What company does David Coughlan work for?
David Coughlan works for evcoms.
What is David Coughlan's role at evcoms?
David Coughlan is listed as Senior Telecommunications Engineer at evcoms.
What is David Coughlan's email address?
AeroLeads has found 1 work email signal at @evcoms.com for David Coughlan at evcoms.
Where is David Coughlan based?
David Coughlan is based in Bordeaux, Nouvelle-Aquitaine, France while working with evcoms.
What companies has David Coughlan worked for?
David Coughlan has worked for Evcoms, Eckoh, Pss Help (Product Support Solutions), The Co-Operative Banking Group, and Barclaycard.
Who are David Coughlan's colleagues at evcoms?
David Coughlan's colleagues at evcoms include Dallan Stevenson, Dallan Stevenson, Ilham Haider Naqvi, Nilesh Mane, and Sandra Moore.
How can I contact David Coughlan?
You can use AeroLeads to view verified contact signals for David Coughlan at evcoms, including work email, phone, and LinkedIn data when available.
What schools did David Coughlan attend?
David Coughlan studied at Carmel College.
What skills is David Coughlan known for?
David Coughlan is listed with skills including Dialers, Analysis, Call Centers, Business Process Improvement, Contact Centers, Customer Experience, Workforce Management, and Dialer Management.
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