Emily Francis Email & Phone Number

Ireland

Implementing ISO 27001 & 14001Integrating the above with existing ISO 9001Marketing strategyBrand Architect

Dublin, County Dublin, Ireland

• Marketing campaign creation including digital and events• Managing contracts, ensuring on time renewal.• Managing sales order process• Preparing tender responses • Customer relations• Systems/Application admin:Sage 50SolarWindsSharepointMailChimp/SurveyMonkeyO365Avaya SSOMitel Connect

Dublin

Management of Renewal Process: Ensuring contracts are renewed on a timely basis.Ensuring PO’s are obtained from customers where applicable.Ensuring invoices are issued on a timely basis.Arranging PO’s to be issued to suppliers for back off costs when required.Ensuring Unity Standard Contract has been issued, returned and signed.Ensuring the relevant Sales Reps have been made aware of their renewals on a timely basis and following up to ensure renewed in timely manner.Management of Contract Data: Ensuring additions, cancellations and amendments are processed to contract data base on a timely basis.Ensuring GP is updated and reflects all changes.Ensuring Solar Winds is kept up to date and reflects all changes.Management of supplementary information relating to contracts in a separate database.Ensuring CRM agrees and is reconciled with Great Plains with regard to additions and uplifts on contracts.Reporting: Issuing weekly reports on moves and changes to contract database.Issuing weekly reports on contracts that are overdue for renewal.Issuing Sales Reps with list of renewals in advance of renewal period.Contract Profitability:Assisting operations with contracts due for renewal in advance of renewal period and proposed value.Liaising with Operations, to review in conjunction with call volumes to determine if price is adequate.If price to change, refer to Sales Rep to negotiate with customer.This role is to co-ordinate between the relevant departments with overall responsibility to ensure renewal is timely.Where applicable, add additional components to the support contract to uplift the value of the contract.Ensure the customer is aware of all the support options that Unity can provide.Systems:Main in-house GP system (Contract Data Base)Sales Management System (Microsoft Dynamics CRM)Operations helpdesk system (Solar Winds)

Ireland

• Telemarketing including creation of campaigns• Administrative Assistant to the Sales Manager• Processing orders using GP and SolarWinds• Preparing Quotes and SOPs.• Creation of pipeline for Sales Team including appointment setting • Existing customer relations• Tender response creation• New CRM design and implementation project• Contract Resourcing administration• Partner Deal Registration• Continuation of previous duties listed below.

Dublin, Ireland

• Creating internal and external newsletters using Newsweaver• Working closely with the Sales Manager to rebrand corporate documents• Event organisation • Social media strategy administration and set up • Telemarketing, creation of call scripts and lead follow up• Data processing using Microsoft Dynamics CRM• Time management• General office duties

Melbourne, Australia

• Overseeing functions• Answering telephones, responding to function queries.• Use and programming of Ordermate till system• Designing new menu format• Staff management• A la carte service• Training new employees• Barista • Stock Control

Queensland, Australia

• Animal husbandry• Tractor operation• Mustering• Housekeeping• Cooking

Darwin, Australia

• Team leader for major events• Silver service waiting

Western Australia, Australia

• Sole charge when duty manager unavailable• Responsible for the motel/hotel, bookings, check-ins and payments.• Stock rotation and ordering• Training new employees to use the till system, customer service procedures, barrel changing, and waiting service• Cleaning hotel/motel rooms, bathrooms and common areas.

Bournemouth, United Kingdom

• Assisting the Director of Studies with administration and management.• Conducting a variety of classes from starter to advanced levels, from children to mature students including IELTs, CAE and Business.• Creating new materials and syllabus.

Milford, United Kingdom

• Keeping 3 bars/dining area organised during busy period eg correct change and stock available, customer queries, staff management• Training new employees• Cashing up• Serving customers food and drink and basic barista skills• Silver service at functions • Stock rotation, barrel/ post mix changing.

Spain

• Designing and distributing promotional materials• Co-coordinating staff rota• Locking up the bar including cashing up

Beaulieu, United Kingdom

• Corresponding with teachers and team leaders to coordinate appropriate timetables• Preparing and leading school groups through full days of activities both educational and recreational • Kitchen duties and some animal husbandry• Assisting with adult groups, open days and holiday activities.

Milford, United Kingdom

See previous entry

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