David Coxhead Email & Phone Number

Stafford, England, United Kingdom

Cheadle, England, United Kingdom

Led and coached a multi-disciplined team which delivered high quality Continuous Improvement (CI) projects to support the organisations strategic objectives. Able to effectively utilise CI tools and techniques across the whole organisation in an enabling role. Experienced with supporting stakeholders throughout the DMAIC stages to ensure issues are addressed and benefits are realised. Chaired DBS CI Networks and CI Innovation Boards which brings the community of interest together to mitigate risks, prioritise resources and share experiences. Responsible for reporting on CI projects and CI maturity.Projects included: - Debt recovery and management – reduced overpayments processing times from 94 to 5 days. Removed 11 high risk steps identified in the Failure Modes Effect Analysis. - Commercial and contract management – reduced unnecessary steps within the business case approval process and improved collaborative working so requirements are communicated in a timely manner.- HR assistance for overseas staff – chaired workshops with stakeholders across MoD. Created a new dedicated helpline. Improved guidance articulating DBS roles and responsibilities which has improved customer satisfaction.

Cheadle, England, United Kingdom

Worked in a key role within the project team to implement a new Oracle HR system for over 60,000 staff. Through stakeholder engagement captured business requirements across all impacted services lines. Worked closely with Deloitte (project delivery partner) to support the functional design of the system. Created 120 high level end to end Visio process maps demonstrating the new ways of working. Supported user acceptance testing, training activities, and robot configuration which helped ensure a smooth implementation.

Cheadle, England, United Kingdom

Delivered multiple projects to enhance service delivery and customer service including Recruitment, Pay & Expenses. Coached senior managers to help build a culture receptive to change, including holding workshops to identify and remove barriers to CI.

Cheadle, England, United Kingdom

Delivered smooth and effective HR Casework (Absence, Misconduct, Behaviour, Poor Performance, Employment Tribunals) and Employee Wellbeing Services for MoD Civilians which receive circa 9,000 cases per year. The service was delivered by 4 teams based throughout the country. Managed a multi skilled team of 7 who handled over 1,500 HR cases per year. • Designed and launched the MoDs first confidential civilian Harassment and Bullying Helpline, with no additional funding or resource. • Produced annual insight reports for the Helpline and liaised with key stakeholders.

Cheadle, England, United Kingdom

Produced monthly performance reports across the entire business for the Management Board. Provided updates on major change projects and managed performance related expectations.• Worked closely with SERCO and the Chief Operating Officer to ensure DBS was delivering the right service and standards against 37 KPIs and 70 Performance Indicators. • Liaised with the service delivery managers to substantiate fluctuations in performance and provide mitigation.

Cheadle, England, United Kingdom

Provided professional advice and support to enable line managers to resolve individual cases relating to health, absence, conduct, performance and behaviour. • Built rapports with customers who had various levels of understanding in HR and used policy and expert knowledge consistently to advise customers from a position of authority. • Produced Management Information across several regions exploiting the case management and HR systems.

Cheadle, England, United Kingdom

Scoped and implemented 8 customer service enhancements within the DBS Enquiry Centre which ensured improved customer service. • Conducted an As Is Analysis on 12 customer call centres and provided recommendations. • Produced and maintained a range of project management documents including a; Project Initiation Document, RACI, Project Plan, Communication Plan and Risks and Issues Log.

Cheadle, England, United Kingdom

Answered in excess of 22,000 HR and Wellbeing calls from various customers including MoD employees, military line managers and the public. • Used in-depth understanding of the HR Policy and supporting network of Subject Matter Experts the service level agreement of resolving 90% of calls at the first point of contact was consistently met.

Level 7 Diploma, Cipd Hr Management

Bachelor Of Arts - Ba, Product Design, 2:1