David Craddock Email and Phone Number
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Over 25 years experience in the IT industry, predominantly in the utilities sector.Extensive range of management, consulting, agile, technical and business skills built up from experience in a variety of roles including agile scrum master, operations manager, development manager, business unit manager, project manager, product manager, technical consultant, business analyst.Involvement with a broad range of commercial systems including CRM, GIS, asset management, customer billing, financial, human resource and various custom developed applications.
South East Water
View- Website:
- southeastwater.com.au
- Employees:
- 731
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Application ManagerSouth East Water Aug 2013 - PresentAsset Applications ManagerResponsible for the strategic direction and management of South East Water's asset applications.
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Application ManagerSouth East Water Jan 2013 - Jul 2013Customer Applications ManagerResponsible for the strategic direction and management of South East Water's customer and billing applications.
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Scrum MasterSouth East Water Jul 2012 - Dec 2012South East Water - CAPPS Project Phase 2CThe objective of Phase 2C of the CAPPS project is to deliver enhancements to SEW’s Pulse system through a number of agile (Scrum) sprints which will:• Significantly reduce data quality issues and the resulting downstream impact on the Credit Management debt collection activity and assisting in reducing the outstanding debt.• Improve the Customer Service Officer experience and satisfaction with the new Pulse processes.• Improve the SEW customer experience through the mySouthEastWater customer portal.
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Project ManagerSouth East Water Jul 2011 - Jun 2012Project ManagerSouth East Water - CAPPS Project Phase 2The objective of Phase 2 of the CAPPS project was to:• Customise Salesforce CRM to work within SEW’s Call Centre environment.• Integrate Salesforce CRM with SEW’s HiAffinity billing system
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Project ManagerSouth East Water Apr 2011 - Jul 2011South East Water - CAPPS Project Phase 1The objective of Phase 1 of the CAPPS project was to:• Implement key account and stakeholder management functionality within the Salesforce CRM.• Develop WaterMAP application within the Salesforce force.com platform.
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Project ManagerSouth East Water Nov 2010 - Mar 2011South East Water - CAPPS Project PilotThe objective of the pilot was to:• Undertake scoping exercise of the overall CAPPS program of works providing architecture, integration and delivery roadmaps.• Develop pilot process utilizing Salesforce CRM.• Preparation of business case for the overall CAPPS program of works.
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ConsultantSouth East Water Apr 2008 - Dec 2008South East Water ICE System ReviewThe objective of the ICE System review was to: • Review the current status of the ICE system.• Assess how well the system meets current and future business needs.• Understand current satisfaction levels within SEW and with external customers.• Review application software and underlying technologies.• Investigate options available and associated costs. • Provide recommendation(s) for moving forward.
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Operations ManagerHansen International Australasia Nov 2006 - Dec 2007Responsible for the continuing operations of the company and the delivery of its projects.
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Development ManagerHansen International Australasia Sep 2005 - Oct 2006Responsible for all software development outside of the core product, including:- Delivery of application development deliverables.- Management of development resources.- Liason with business unit managers.- Prioritisation of product backlog.
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Business Unit ManagerHansen International Australasia Aug 2004 - Aug 2005Business Unit Manager (Customer Billing)Responsible for the success of business unit, including:- Agreed revenue targets and margins.- Product sales and services to existing customers.- Delivery of business unit projects.- Management of business unit resources.- Financial reporting.- Account management.
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Project ManagerLogica Oct 1999 - Jul 2004- South East Water ICE System Implementation- Country Energy AM/GIS Implementation (Implementation of the EMS-WASP and GE Smallworld software products to enable the delivery of an integrated Asset Management and GIS system.)
David Craddock Skills
David Craddock Education Details
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Computer Science
Frequently Asked Questions about David Craddock
What company does David Craddock work for?
David Craddock works for South East Water
What is David Craddock's role at the current company?
David Craddock's current role is Customer Applications Manager at South East Water.
What is David Craddock's email address?
David Craddock's email address is da****@****.com.au
What is David Craddock's direct phone number?
David Craddock's direct phone number is +614078*****
What schools did David Craddock attend?
David Craddock attended Monash University.
What skills is David Craddock known for?
David Craddock has skills like Project Management, It Management, Consulting, Systems Development Management, Programme Delivery, Product Management, Supplier Relationship Management, It Governance.
Who are David Craddock's colleagues?
David Craddock's colleagues are P Butler, Harriet Pitts-Smythe, Peter Hiransi, Leanne Nguyen, Chloe Phillips, Kate Tanner, Luke Melella.
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David Craddock
Greater Sydney Area -
1alphacare.com.au -
David Craddock
Manager Heritage And Engagement, State Library Of Western AustraliaGreater Perth Area -
1bigpond.com.au
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