David Craddock Email & Phone Number

Asset Applications ManagerResponsible for the strategic direction and management of South East Water's asset applications.

Customer Applications ManagerResponsible for the strategic direction and management of South East Water's customer and billing applications.

South East Water - CAPPS Project Phase 2CThe objective of Phase 2C of the CAPPS project is to deliver enhancements to SEW’s Pulse system through a number of agile (Scrum) sprints which will:• Significantly reduce data quality issues and the resulting downstream impact on the Credit Management debt collection activity and assisting in reducing the outstanding debt.• Improve the Customer Service Officer experience and satisfaction with the new Pulse processes.• Improve the SEW customer experience through the mySouthEastWater customer portal.

Project ManagerSouth East Water - CAPPS Project Phase 2The objective of Phase 2 of the CAPPS project was to:• Customise Salesforce CRM to work within SEW’s Call Centre environment.• Integrate Salesforce CRM with SEW’s HiAffinity billing system

South East Water - CAPPS Project Phase 1The objective of Phase 1 of the CAPPS project was to:• Implement key account and stakeholder management functionality within the Salesforce CRM.• Develop WaterMAP application within the Salesforce force.com platform.

South East Water - CAPPS Project PilotThe objective of the pilot was to:• Undertake scoping exercise of the overall CAPPS program of works providing architecture, integration and delivery roadmaps.• Develop pilot process utilizing Salesforce CRM.• Preparation of business case for the overall CAPPS program of works.

South East Water ICE System ReviewThe objective of the ICE System review was to: • Review the current status of the ICE system.• Assess how well the system meets current and future business needs.• Understand current satisfaction levels within SEW and with external customers.• Review application software and underlying technologies.• Investigate options available and associated costs. • Provide recommendation(s) for moving forward.

Responsible for the continuing operations of the company and the delivery of its projects.

Responsible for all software development outside of the core product, including:- Delivery of application development deliverables.- Management of development resources.- Liason with business unit managers.- Prioritisation of product backlog.

Business Unit Manager (Customer Billing)Responsible for the success of business unit, including:- Agreed revenue targets and margins.- Product sales and services to existing customers.- Delivery of business unit projects.- Management of business unit resources.- Financial reporting.- Account management.

- South East Water ICE System Implementation- Country Energy AM/GIS Implementation (Implementation of the EMS-WASP and GE Smallworld software products to enable the delivery of an integrated Asset Management and GIS system.)