IT Manager, Desktop & Lab SupportManage and lead a team of twenty-two (22) highly skilled, full-time staff in four different support areas: Faculty and Staff Desktop Support, Computer Lab Support, Coastal Studies Institute Support, and Virtual Computer Lab. Responsible for oversight of enterprise-wide projects, budgeting, and planning for the future of desktop support at ECU.- Lead a team of desktop engineers who manage and administer a mixed platform client system environment… Show more IT Manager, Desktop & Lab SupportManage and lead a team of twenty-two (22) highly skilled, full-time staff in four different support areas: Faculty and Staff Desktop Support, Computer Lab Support, Coastal Studies Institute Support, and Virtual Computer Lab. Responsible for oversight of enterprise-wide projects, budgeting, and planning for the future of desktop support at ECU.- Lead a team of desktop engineers who manage and administer a mixed platform client system environment (Windows, macOS, iPadOS, Linux).- Determine and manage client platforms and management tools and processes.- Maintain client hardware standards including client configuration and test new technology.- Administer enterprise software including deployment and package management.- Identify internal process and automation improvements.- Manage transition plans for major upgrades or patches.- Manage Azure Virtual Desktop environment. Show less

Student Support Services Manager (incl)Computer Labs Coordinator - managing over 2500 computers and 100 network printers in more than 100 computer labs across the campus of ECU. Responsible for supporting, imaging and software installations of all lab PC's and Mac's. Using tools such as Kace, Sassafras, Deep Freeze, Lanschool, Papercut, and multiple license servers to manage the labs and equipment. Manage two (2) full-time staff. Responsible for purchasing between $500k-$2.5M in… Show more Student Support Services Manager (incl)Computer Labs Coordinator - managing over 2500 computers and 100 network printers in more than 100 computer labs across the campus of ECU. Responsible for supporting, imaging and software installations of all lab PC's and Mac's. Using tools such as Kace, Sassafras, Deep Freeze, Lanschool, Papercut, and multiple license servers to manage the labs and equipment. Manage two (2) full-time staff. Responsible for purchasing between $500k-$2.5M in computers annually, managing an operations budget, and planning for the future of the computer labs as IT changes.PirateTechs Computer Support Center - oversee both computer support locations on the campus of ECU. Provide full Software and Hardware troubleshooting, assistance with network connectivity, data backup and recovery, OS and software installations and upgrades. Warranty provider for Apple, Dell, and Lenovo. Manage two (2) full-time staff. Responsible for budget, operations, and planning for the future of the support center.VCL Administrator - supporting Apache VCL, Citrix XenApp (6.5, 7.5), Citrix XenDesktop (7.5), Citrix Provisioning Services (7.2), Citrix XenServer (6.2) and Netscaler. Show less