David Cuffeld Email & Phone Number

San Diego, Ca, Us

San Diego Metropolitan Area

San Diego Metropolitan Area

Lacey, Washington

Demonstrating excellent customer service skills, the ability to communicate complextechnical concepts in an easy-to-understand manner, a knack for multitasking, and an understanding of basic computer/network concepts. Serving as the first level of support for our staff during our regular business hours: Monday through Friday, 8 a.m. to 5 p.m. (PST).Responding to telephone, ticket, and email requests. Troubleshooting all IT related equipment such as PCs, printers, and other end-user devices. Creating technical troubleshooting documentation such as SOPs, TSBs, knowledge articles, and best practices. Documenting and tracking the status of inquiries, coordinating appropriate responses, and following up with staff. Debugging and troubleshooting both routine and non-routine problems. Working on special projects as assigned by my IT Manager.

Lacey, Wa

Tumwater, Wa

Served as first point of contact for customers seeking IT technical assistance and provides technical support and guidance relative to problems involving computer hardware and DOC utilized software in a timely manner.Determined the best solution based on the issue description and details provided by the customer by utilizing technical experience, reference materials, and known IT principles to troubleshoot, diagnose and resolve reported technical issues.Provided tier 1 account administration for over 9,200 DOC staff across the state to ensure permissions and access are accurately assigned and maintainedCoordinated Incident and Service Request workloads to ensure work is appropriately assigned, categorized, prioritized, documented and escalated in accordance to establish processes and principles.Unlocked and reset user accounts when requested with the appropriate validation of user identity.Coordinated VPN access processing to include tracking, reporting and auditing VPN users and associated fobs.