David Cummings Email & Phone Number

Boston, Massachusetts, United States

•Designed and implemented operational improvements leveraging Salesforce.com, ranging from optimizing page layouts to outlining flow improvements allowing me to oversee customer purchasing data exceeding $11B annually •Acted as a conduit between sales teams and CRM implementations frequently leading solution driven meetings and providing unique experiential context gleaned from my tenure at the platform •Equipped executives with regular reporting on business KPIs including customer life-cycle and key volume metrics •Cultivated team success by encouraging collaboration, trust and appreciation thus effecting 2 promotions for my subordinates

•Built executive-level reporting dashboards to support company acquisitions, data migrations and partner data accuracy which allowed company leaders to effectively make key business decisions based on critical customer data •Regularly advised various teams that use a variety of CRMs ensuring their thorough understanding of systems and databases leading to faster customer contract implementations and fewer user errors

Waltham, Massachusetts

• Oversaw transition of email based trouble ticketing to SFDC native Cases that provided the requester with detailed insights on the status of their case and easier tracking for management •Manipulated and validated large data sets looking for incongruencies by stitching together reports and utilizing the analytics program DemandTools to determine and implement necessary updates.

Medford, Massachusetts

•Engaged with customers and third party vendors to guide insulation projects from conception to completion•Conducted technical reviews of weatherization contracts to meet state-provided documentation thereby increasing speed of payment from the state to Homeworks

Newport, Rhode Island

Bedford, New Hampshire