David Curran Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Project Manager responsible for implementation of NICE CXOne Call Center as a Service Solution for parent company NRG Energy Ltd. Including Automatic Call Distribution (ACD), Workforce Management, Performance Management and Analytics modules for over 1,500 agents operating in 4 countries. Project delivered on time and on budget.• Established Project Management Office including staff of 3 Project Managers/BA and 3 Project Coordinators a Office responsible for delivering 800+ Change Initiatives with our BPO provider (HCL America Inc) ranging in size from minor agent training updates to functionality enhancements over a variety of business systems.• Established Performance Management Team responsible for delivering advanced predictive analytics dashboards to successfully predict customer churn and a wide variety of performance metrics across all aspects of the business. • Overhauled the Incident and Problem Management functions with our BPO provider, successfully eliminating escalations due to the failure of these functions earlier.

Edmonton, Alberta, Canada

In collaboration with the Chief Administration Officer and the VP of Digital Services and Innovation (aka IT), worked to transform the department relationship with the organization from a basic IT service provider to an innovative solution provider. Established relationships with departmental stakeholders and leaders to understand their unique needs and delivery solutions in a demanding, highly cost sensitive non-profit environment. Currently initiating a Digital Transformation project envisioned to modernize the ERP, HRIS, Payroll and CRM systemsKey accomplishments- Collaborated with IT Management to implement an IT Governance structure with a strong focus on ensuring It alignment with agency strategies, objectives and priorities while strengthening relationship with the senior and executive leadership teams.- Mentored team to improve project delivery, customer service and business analysis capabilities.- Established IT Vendor and Contract Management practices.- Created and implemented user security access review process to ensure compliance with external audit requirements.- Mentored team on a rapid application development utilizing Microsoft PowerApps / Power Automate toolset to quickly deliver solutions to address urgently needed process improvements while enterprise class solutions are being considered. Delivered solutions include Safety Incident Management System, Vendor Invoice Approval Tracking, Training Request System and Gift Card Inventory Management System - Project Manager for Digital Transformation project. Currently evaluating external service providers to assist with development the project business case for presentation to the Board. Project is anticipated budget between $5MM to $7MM with a 3 to 5-year timeline.

Edmonton, Alberta, Canada

Developed a team of high performing technical resources to deliver robust application support in the fast paced and highly dynamic start-up environment. Applications within the portfolio include Sage X3 (ERP), SuccessFactors(HRIS), Dayforce(Payroll), Concur(Travel & Expense), MuleSoft(Application Integration), Dynamics 365 CRM, SAP and many others operating in both a Software as a Service and On Premises models. Key accomplishments:- Grew a geographically dispersed team from 2 to 13 people with a mixture of staff and contract resources. Included recruitment, onboarding, training, and mentoring resources in a highly demanding, technically complex and constantly changing environment.- Negotiated and implemented multiple managed service offerings with key solution providers including an ERP Managed Support Service resulting in being able to rapidly address operational support requirements for applications that are traditionally very hard to hire and retain staff.- Utilized ITIL methodology to establish and administer incident, problem, access, release and change management processes- Working with multiple concurrent software delivery project teams and business stakeholders to ensure IS Operational requirements are met and the initiatives transition smoothly from project execution to operation- Work with various business stakeholders and teams to ensure work requests are delivered efficiently with minimal disruption to the organization- Creating processes and procedures for Sarbanes Oxley audit compliance- Vendor relationship management and contract negotiations- Managing service restoration, incident resolution and root cause analysis by working with various technology and business teams

Calgary, Alberta, Canada

- Managed a team of 6 to 8 Developers, Business Analysts and System Administrators responsible for all aspects of requirements gathering, application development, system implementation, BI / report development and system administration for a variety of corporate, departmental, and custom developed applications. - Lead team of 8 IT and Business experts to rapidly implement (within 60 days) an interim chemical manufacturing and inventory system necessary to support an acquisition. Later replace the interim solution with an ERP based (Microsoft Dynamics AX) Production and Inventory Management system. - Lead team of 4 IT Developers and Business Analysts to deliver custom developed solutions and additional functionality to existing applications utilizing Agile Project Management.- Pioneer rapid, light weight application delivery utilizing Microsoft PowerApps / Flow toolset to quickly deliver tailor made solutions to address the requirements of a rapidly changing business environment. - Implemented Software as a Service Construction Project Management System (4castplus) with a budget of $1.2MM to improve 4 business units’ ability to manage construction and environmental reclamation projects. System was successfully deployed on time and on budget to over 100 people.

Calgary, Alberta, Canada

- Strengthened IT department project capabilities by introducing standardized processes, status reporting, templates and consistent communication resulting in a significant improvement with stakeholder engagement and consistent project execution. - Worked with cross-functional teams to gather requirements, create project plans, and complete projects. Received several accolades from senior management for project execution. - Agile Scrum Master / Project Manager for several custom developed applications including a wellsite drilling performance tracking application ($5MM+), equipment rental system($1MM) and an oil field services system.

Assumed Project Management responsibilities for a $5MM+ Microsoft Dynamics AX ERP Implementation that was behind schedule, over budget and at risk of failing to meet several key deliverables. Undertook the following to address this challenge: - Conducted a project health assessment including the budget, schedule, scope, stakeholder concerns and issues. Prioritized outstanding deliverables and developed a revised project plan to complete the system implementation.- Built productive relationships with a diverse team of business leaders, subject matter experts, external implementation partner, and the IT team to complete the implementation.- Successfully delivered all critical and high priority components within 8 months. Negotiated with key stakeholders and developed a plan to deliver remaining aspects of the system after go-live

Calgary, Alberta, Canada

• Managed a team of 7 people responsible for providing support and maintenance for JD Edwards OneWorld while business systems were migrated to SAP and transferred from Calgary to Houston as a result of CE Franklin being acquired by National Oilwell Varco. • Project manager / Business Analysis for RedPrairie Warehouse Management System Implementation project with a team of 5 staff members, 4 contract resources and a budget of $2M.• Transition and integration support for conversion from JD Edwards OneWorld to SAP• Manage team of 7 people responsible for legacy application support including JDE OneWorld, WebMethods, Bottomline Formscape and several other applications.

Calgary, Alberta, Canada

- Developed and lead a team of 12 people responsible for providing Enterprise Resource Planning (ERP) application development and support, network support, help desk support, and desktop / server support. Additionally, provided project management and technical design leadership for infrastructure and business system projects. - Oversaw departmental management including strategic and tactical planning, team development, and budgeting ($2.6MM operational budget plus capital projects with independent budgets). - Lead Oracle JD Edwards OneWorld ERP Upgrade project (14-month duration, $750k budget, 10-person team including outside consultants). Project implemented on-time and on-budget.- Partnered with business leaders to deliver solutions in alignment with corporate objectives.- Organized and chaired IT Steering Committee.- Managed project portfolios including prioritization, resource allocation, scheduling, oversight, and measurement of results vs. objectives.- Implemented Warehouse Management System with a team of 5 people, 4 contract resources, and a budget of $2MM.- Executed and administered departmental compliance with Sarbanes / Oxley audit requirements using COBIT IT Governance standard.- Negotiated contracts for technical services and products with various providers.

Fredericton, New Brunswick, Canada

• Managed a team responsible for fulfilling all aspects of an IT Managed Services contract for a provincial crown corporation. Services included help desk, technical support for numerous operating systems, network and server monitoring, database administration and computer operations support.• Negotiated contract and service level agreement with customer.• Developed and implemented network and server monitoring to provide the customer with advanced proactive monitoring.• Ensured customer satisfaction by routinely exceeding targets established in the contract Service Level Agreement allowing for the expansion of the initial contract to include additional products and services.• Designed and implemented new technical solutions necessary to fulfill customer business requirements and improve network reliability. (e.g. Novel Netware Server Integration with MS Windows 9x desktop and MS Windows NT Server environment) • Maintained contract profit margin of 15 to 20% through associate time management and project expense containment.• Ensured ISO9001 compliance.

Fredericton, New Brunswick, Canada

• Provided technical and operational consulting services for several clients. • Developed and presented technical and marketing information to potential and existing customers showing the benefits of Managed Operations resulting in new contracts worth $630,000• Saved customer $3.5M through the design and implementation of a Thin Client computer solution using Citrix WinFrame (now called MetaFrame) enabling a customer to extend the useful life of their aging personal computers

Fort Mcmurray, Alberta, Canada

• Improved network up time to 99.6% up time through the design and implementation of technical and procedural processes that promoted predictably reliable practices.• Designed, implemented and supported a 20 post office, 3500 client corporate e-mail installation including connectivity to the Internet.• Implemented a 120 server, 2500 client Microsoft network environment including integration with a Novell Netware environment.• Developed an integrated desktop environment including several Windows and DOS applications.

Master'S Certificate In Project Management, Project Management

Activities and Societies: Project Management Institute - Southern Alberta Chapter Schulich’s Masters Certificate in Project Management.

Diploma, Computer Business Systems