David Curtis Email and Phone Number

Directs, manages, plans and administers the operational and administrative activities of the Systems Engineering section. Supports multiple systems through maintenance, modification, problem resolution, etc. to support ongoing delivery of services and/or operations. Manages multiple applications/development projects, or single major complex initiatives if a small area of the development function. Coordinates resources across various applications, operations or projects. Responsible for… Show more Directs, manages, plans and administers the operational and administrative activities of the Systems Engineering section. Supports multiple systems through maintenance, modification, problem resolution, etc. to support ongoing delivery of services and/or operations. Manages multiple applications/development projects, or single major complex initiatives if a small area of the development function. Coordinates resources across various applications, operations or projects. Responsible for staffing, performance management and compensation decision-making. Manages budget, monitors progress and adjusts resources and priorities accordingly. Provides input on policy issues. Show less

Responsible for day to day operations of Data warehouse, Reporting platform, and website. Design, development, implementation and maintenance of datawarehouse, report platforms and web site, which includes dashboards,stoplights as well as realtime ACD reports. Responsible for 17 nationally located developers, including performance based increases, promotions and motivation.Company acquired by BofA.

Responsible for Regional Reporting, application development, data center/network security (SAR/IT sec). Managed team of 10 National and 25 International developers (India/MX/Manila). Responsible for design, construction of national data center and relocation of data/hardware from Frostburg, Md to Houston, TX.Participated in Acquisitions, Solutioning, and Swat Assignments to stablize call centers, including but not limited to Acting GM, IT Director, etc..