David D. Email & Phone Number

Hillsboro, Oregon

• Mentor and train team to help them become better technical and customer representatives• Provide weekly coaching to every advisor on my team• Create tickets for system related issues• Review and manage agent productivity• Train and mentor new mangers• Attending the 'Convergys Leaders as Coaches' management seminar• Review and approve time cards

Rio Rancho, New Mexico

• Day to day duties include answering user questions and solving technical issues for Apple iOS devices. • Provide support for both iTunes and iCloud settings.• Coach other advisors on how to correctly work iOS devices and communicate with customer.• Creating tickets to be reviewed by software engineers that describe technical problems with mine and other employees systems• Creating how-to guides that helped other advisors solve customers’ issues.

Brighton, Colorado

I supervised 2-3 employees. I was responsible for all aspects of the business. This includes training and mentoring new employees, general upkeep of the store and assisting customer with their orders