David D. Email & Phone Number

Hillsboro, Oregon

• Mentor and train team to help them become better technical and customer representatives
• Provide weekly coaching to every advisor on my team
• Create tickets for system related issues
• Review and manage agent productivity
• Train and mentor new mangers
• Attending the 'Convergys Leaders as Coaches' management seminar

Rio Rancho, New Mexico

• Day to day duties include answering user questions and solving technical issues for Apple iOS devices.
• Provide support for both iTunes and iCloud settings.
• Coach other advisors on how to correctly work iOS devices and communicate with customer.
• Creating tickets to be reviewed by software engineers that describe technical problems with mine and other employees systems
• Creating how-to guides that helped other advisors solve customers’ issues.

Brighton, Colorado

I supervised 2-3 employees. I was responsible for all aspects of the business. This includes training and mentoring new employees, general upkeep of the store and assisting customer with their orders