David Deibert Email & Phone Number

Allentown, Pa, Us

Reading, Pennsylvania Area

Reading, Pennsylvania Area

As a Consultation Agent, I am the first person a client talks to regarding their concern and must establish a solution and expectations. This often involved: • Understanding problems & gathering pertinent information to determine the best course of action• Ensuring repair agents understand the client problem & setting repair expectation for both.• Providing advice & assistance for all related questions, whether computer related or not.• Quickly resolving problems or checking the device in for additionally support & repair. • Working with other agents to solve problems to allow for the team on how to work more efficiently • Consistently strong performer in all metrics, including highest “rockstar” status on yearly review.• Assisting & supporting other areas as required, including knowledge of peripheral systems.• Communicating with clients unhappy with or not understanding their concern or resolution• Shipping and receiving client’s devices as required.

Whitehall, Pennsylvania

As a Consultation Agent, I am the first person a client talks to regarding their concern and must establish a solution and expectations. This often involved: • Understanding problems & gathering pertinent information to determine the best course of action• Ensuring repair agents understand the client problem & setting repair expectation for both.• Providing advice & assistance for all related questions, whether computer related or not.• Quickly resolving problems or checking the device in for additionally support & repair. • Working with other agents to solve problems to allow for the team on how to work more efficiently • Consistently strong performer in all metrics, including highest “rockstar” status on yearly review.• Assisting & supporting other areas as required, including knowledge of peripheral systems.• Communicating with clients unhappy with or not understanding their concern or resolution• Shipping and receiving client’s devices as required.

Anderson, Sc

Directed the development and training of managers and associates, completing daily, weekly & monthly tasks, as well as the companies’ high customer service standards. Managed social media postings, purchasing, inventory control, and all aspects of day to day business. Grew the stores annual sales to over $20,000 a month from less than $3,000.

Anderson, Sc

Directed the development and training of managers and associates, ensuring the completion of daily, weekly & monthly program tasks. Ensured all store associates understood store functions & achieved countless perfect secret shops. Worked to ensure all stores were operationally sound and frequently led the district. Left to embark on a new challenge.

Greenville, South Carolina Area

Directed the development and training of managers and associates, ensuring the completion of daily, weekly & monthly program tasks. Ensured all store associates understood store functions & achieved countless perfect secret shops. Worked to ensure all stores were operationally sound and frequently led the district. Left to embark on a new challenge.

Johnstown, Pennsylvania Area

Directed the development and training of managers and associates, ensuring the completion of daily, weekly & monthly program tasks. Ensured all store associates understood store functions & achieved countless perfect secret shops. Worked to ensure all stores were operationally sound and frequently led the district. Left to embark on a new challenge.

Laid off due to news department shut down.

Bachelor'S

Certificate

B.S.