David Del Toro Email and Phone Number

Technologies & Tools: Extensive hands-on experience with a wide range of technologies including Microsoft 365, Azure, Meraki, Linux server setups, Radius Server, IP Sec Tunnels, Morro Data, and Exclaimer.Key Projects and Responsibilities:-Network and Infrastructure Management: Led several VOIP and network cutovers, improving communication systems using Momentum and enhancing network infrastructure through strategic upgrades.-Cloud Migration and Management: Orchestrated the migration from GSuite to Microsoft 365, leveraging BitTitan for efficient data transfer and tenant mergers.-Single Sign-On (SSO) Implementation: Engineered an SSO solution integrating Microsoft 365 with Meraki gateways to bolster network security using Azure AD, significantly enhancing user access management.-Audio/Visual Systems: Oversaw the installation of A/V systems in corporate conference rooms, facilitating high-quality communications for meetings and presentations.Support and Resolution: Delivered robust support across various departments, significantly reducing downtime and enhancing productivity by resolving over 2700 IT tickets involving hardware, software, and network issues, as reflected in detailed ticket analysis across different categories like workstation support, networking, and file sharing.Security and Compliance: Conducted periodic security audits using Hawk Module and PowerShell scripts, ensuring compliance with data protection standards and identifying potential security breaches early.Training and Documentation: Created comprehensive documentation and training materials for end-users and IT staff, facilitating smoother onboarding and knowledge transfer.Professional Development:Certifications: Cisco Certified Network Associate (CCNA-2014);actively pursuing Azure certifications.Additional Contributions: Demonstrated expertise in field crew support and subscription management, optimizing operations and budget allocations for IT services.

Supervise, coach and mentor NOC technicians. Programmed method with Python to prevent ticket negligence. Developed method with Python to pull inventory information from IOS devices. Scripted and automated MPLS configurations for deployments with Python.Implemented scheduled cut overs for a national chain of paint stores saving the company $27,000.Wrote a Python script to test 2-factor authentication.Configure routers and switches and troubleshoot routing and switching for customer networks.Trained and motivated customers on Corporate Cisco Technology.Designed software to produce monthly stewardship reports saving the company $135,000/month.Executed IP telephony.Maintained copy of a ticket system's database with MySQL replication.Monitored customer networks and managed the network outage process as a NOC technician.