Accomplishes warehouse operations human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

LAN / WAN Technical support for City of Washougal, Police Department, Fire Department, Water Department, Streets Department and Sewer.Provide technical assistance to office staff, assisting with network access, printing, and application software operation.Maintain and support software for iMobile, Netmotion, Omnixx, FileOnQ, Informer and EPRUpgrade system software and hardware components as required to meet business needs.Maintain network maps, hardware inventory, software inventory (licenses) and maintenance agreements.Ensure upgrades are occurring in accordance with established parameters.Maintain company cell phone exchanges and setup (Generic, iPhones, Smartphones)Maintain hardware upgrades and provide troubleshooting and software support Interface with other departments, vendors or consultants to resolve problemsProvide remote assistance for 4 remote sitesMaintain user accounts and policies within Active DirectoryInstall rugged laptops/tablets in City Vehicles

Maintain user accounts and policies within Active Directory Analyze logs, track and resolve software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.Provide technical assistance to office staff, assisting with network access, printing, and application software operation.Upgrade system software and hardware components as required to meet business needs.Maintain backup schedules, purges, network maps, hardware inventory, software inventory (licenses) and maintenance agreements.Maintain Enterprise AntivirusEnsure upgrades are occurring in accordance with established parameters.Maintain company cell phone exchanges and setup.Maintain hardware upgrades and provide troubleshooting and software support Interface with other departments, vendors or consultants to resolve problemsProvide remote assistance.Monitor network traffic to utilize bandwidth

Provide network support for Medical, Dental and Law Firm offices. Provide Server, Network, PC/Workstation Administration and support.Maintain and create user accounts and policies within Active Directory Configured routers, firewalls, DNS, E-mail, Web, and ftp services.Provided technical assistance to office staff, assisting with network access, printing, and application software operation.Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.Installed workstations and software, and performed diagnostics on workstation peripherals.Maintained hardware upgrades and provided troubleshooting and software support on network workstations.Install, test, upgrade and configure system files and services to enhance performance..Imaged and prepared pc and laptops for distribution to the end-users.

Performed troubleshooting of computer systems and related equipment.Operated computer help desk assisting users with problems and solutions.Investigated and resolved computer software and hardware problems.Maintained trouble-ticket system to record and track user calls and e-mails.Reported on common problems and complaints, escalating network-wide troubles to Lead Engineers, supporting swift and positive resolutions.Provide PC/Workstation end user supportMonitor and maintained 1200+ clients.Systems ProficiencyLAN/WAN System AdministrationPlatforms/OS: Windows XP, 2000, 98,Vista, Mac OS X, 2000/2003 MS Server Email Servers: MS Exchange 2003/2007Networking: TCP/IP, DNS, ICMP, LAN, WAN, DHCP, ADVPN: Remote Access, IPSEC, PPTPRemote Control Utilities: Tight VNC, PcAnywhere, LANDesk, Logmein, Crossloop, BomgarEnterprise Firewalls: Microsoft ISA Server 2004/2006, SonicWall, WatchGuard FireboxExperience with VERITAS Backup Exec 10-D,11.x (Back up and Disaster Recovery)Remote Application Servers: Citrix Metaframe, Windows Terminal ServicesNetwork security involving access control lists, policies and permissionsExperience with Cisco, Siemens, Efficient and Netopia ISDN RoutersImplemented safeguards to be compliant with Health Insurance Portability and Accountability Act (HIPAA)Experience with Symantec Enterprise Edition Anti-VirusProficient in Microsoft Office 97/2003/2007