Teleradiology Support Analyst
CurrentHelp-desk support of organization-wide Information Technology needs, as well as IT support of the Teleradiology call center and physicians. I use and also troubleshoot applications and PCs that are used by the physicians. I take many IT helpdesk support phone calls and provide excellent customer service. I also utilize the KACE ticketing system; creating tickets and working and resolving tickets. I utilize remote PC access via the Bomgar app (BeyondTrust) extensively and also abide by HIPAA, etc.