Gage Wood Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

• Supervised network configuration and maintenance for internal teams and customers, enforcing adherence to service-level agreements and quality standards.
• Guided the setup and deployment of VMware Server Environments; managed Office 365 users, policies, applications, and synchronization with the on-premises AD.
• Fielded, prioritized, delegated, and resolved internal and external support tickets for various issues (e.g., printers, workstations, servers, network issues).
• Investigated errors, inefficiencies, and user pain points to determine root causes and devise appropriate corrective/preventive actions.
• Assisted system engineers with various telecom issues and supported the sales team on a Sales Engineer level.

Dallas/Fort Worth Area

• Delivered enterprise support via phone, email, or ticketing system for 146 stores and corporate members, serving as a trusted advisor and subject matter expert for non-technical users.
• Oversaw performance monitoring and support for all network and computer systems, demonstrating up-to-date knowledge of equipment and platform functionalities.
• Directed the deployment and management of CradlepointCM/AeroHive devices, Azure O365 Mail, and Active Directory.
• Liaised with vendors to negotiate contract terms, lower costs, and drive the timely delivery of necessary materials.

Dallas/Fort Worth Area

• Provided knowledgeable hardware, software, and network support for 1600+ stores via phone and email.
• Engaged with employees to comprehensively assess their problems and guide them through remote resolution wherever possible.
• Executed troubleshooting procedures for iOS tablet devices via AirWatch.
• Collaborated with Field Technicians to confirm proper diagnoses of any network installation issues.

Southlake, Texas

Roanoke, Texas

Dallas, Texas

Grapevine, Texas

Southlake, Texas