David Destefano Email & Phone Number

As a Principal Product Manager at Pegasystems, I am responsible for driving the strategic vision and execution of key product initiatives. Leveraging over a decade of experience in product management, I excel at bridging the gap between business needs and technical capabilities, ensuring the delivery of innovative solutions that enhance customer engagement and operational efficiency. My role involves close collaboration with cross-functional teams, including engineering, marketing, and customer success, to prioritize features, define roadmaps, and launch products that meet market demands.

Greater Boston Area

As a Senior Manager of Product Management at athenahealth, I have successfully aligned epic objectives with leadership strategy through regular governance meetings, ensuring cohesive and strategic decision-making. I established a high-speed, lightweight implementation lifecycle based on industry best practices (GitFlow) to maximize throughput and time to market while maintaining environment stability.In my role, I have maximized the efficiency and velocity of our CRM-Platform scrum team, continuously exploring ways to drive cost out of our global operations processes. I collaborated with various scrum teams across the Enterprise Business Application-CRM department to identify system-wide issues affecting the Salesforce Platform.I have driven organizational adoption of the latest products available via the Salesforce Platform, including Salesforce Lightning UI, Salesforce DX, and seasonal Salesforce Releases (Spring, Summer, Winter). My experience spans a range of Salesforce products, including Sales Cloud, Service Cloud, CPQ, Marketing Cloud, and Community Cloud.Through my efforts, I have ensured that athenahealth leverages the full potential of the Salesforce Platform to enhance our CRM capabilities and drive business growth.

Watertown, Massachusetts

Lead high-impact cross-functional projects for an enterprise organization. Interface with business partners to ensure project impacts are understood and communicated. • Aligns project objectives and direction with leadership teams. • Leads and executes project plans for initiatives; establishes scope and schedule; assign tasks and facilitate team process; monitors projects and assignments to ensure completion in timely manner; oversees deployment, provide status update to the team and management.• Manage monthly SFDC releases to ensure successfully delivery to Sales & Marketing stakeholders. • Manage capacity of the development team (offshore) & admin team (onshore) to ensure top business priorities are addressed. • Oversees the full development lifecycle of the team (from requirements gathering through build, test phases; QA, launch and support) to ensure that all enhancements are completed within specific timelines in order to execute an operationalized release process.• Define, document, and implement policies, procedures and methods related to SFDC and other internal CRM systems.

Greater Boston Area

As a Project Manager at Best Doctors, I led a high-visibility, top-priority initiative to identify, analyze, and implement a new vendor to replace our custom-built case management system, the core engine of the company's US Operations. My role was pivotal in ensuring the seamless transition to a new system that supported our operational needs and enhanced efficiency.Key responsibilities included leading the technology evaluation and vendor selection process to identify the most suitable replacement for our custom-built case management system. I managed the execution of the Statement of Work (SOW) with our Implementation Partner, ensuring that all project objectives were met on time and within budget.Throughout the project, I meticulously tracked issues, risks, and change controls, and escalated critical issues to the Executive Committee for timely resolution. My proactive approach and strategic oversight were essential in delivering a successful system implementation that aligned with the company's operational goals and enhanced overall performance.At Best Doctors, my contributions were instrumental in driving a major technological transformation, ensuring that our case management system met the evolving needs of the business and supported our commitment to delivering exceptional service.

Greater Boston Area

Chevy Chase Md

Vienna Va

As a Deputy Project Manager at ActioNet, I played a crucial role in managing a 5-year $11.5M hybrid FFP/T&M contract, overseeing a team of 15+ personnel and an annual budget of approximately $2.3M. My primary focus was on managing infrastructure and software projects throughout their lifecycles to deliver quality IT solutions that met customer requirements while balancing constraints, budget, project scope, and risks.A key participant in renewing ActioNet’s corporate CMMI Level 3 certification, I contributed to the successful certification in April 2011. My responsibilities included assisting in the management of the FTA contract, ensuring customer satisfaction, timely and accurate invoicing, resource acquisition, team building, individualized career development, forecasting, and reporting to both customers and senior management. I was responsible for managing staff, budgets, schedules, and risks.I participated in all phases of the Software Development Lifecycle (SDLC), with a particular emphasis on requirements analysis, streamlining business processes, and supporting those processes through efficient and intuitive GUI design. Acting as Technical Lead for several enterprise-wide systems, I worked with customers to define requirements, prioritize tasks, and coordinate all aspects of GUI and back-end coding with the development team. I also monitored project schedules and led all Working Group meetings.In collaboration with the development team, I ensured that the technology solutions developed met customer needs and effectively supported their business processes. I facilitated the timely correction of issues and defects with the QA Team and maintained and enhanced web-based applications according to approved change requests. My role at ActioNet was instrumental in delivering high-quality IT solutions that aligned with customer objectives and business processes.

Bachelor Of Science (B.S.), Computer Science

Education record