David Devine Email & Phone Number

Ottawa, Ontario, Canada

• Pre-sales - assist in qualifying sales leads from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer/ educate partners on issues ranging from features, specifications and functionality to integration
• Channel Strategy – Work with Channel Account Manager to build out channel strategies
• Channel Enablement – Assist Partners with building out new services and MSSP practices
• Provide sales and technical training for new and existing Partners
• Remotely assist new Partner engineers with customer evaluations and product testing

Ottawa, Ontario, Canada

• Manage a top-performing team of seven engineers responsible for solving complex technical issues for enterprise clients. Supporting 35 clients representing a multi-million-dollar revenue.
• Manage team operation and client relations, solving an average of 45 tickets/day. Respond to Vulnerability and Risk Assessment. Incident response.
• Work with Executive management and coordinate with R&D teams to resolve issues requiring complex technical solutions.
• Evaluate employee performance and calculate metrics.
• Manage phone queue and lead major incident investigations.
• Facilitate debrief meetings and manage projects.

Ottawa, Canada Area

• Supported/managed a profile of Check Point Diamond level accounts with troubleshooting, planning, implementation of equipment/software and upgrades. Replicated/debugged customer’s environments.
• Took incoming calls and assisted with critical network issues.
• Managed a queue of cases and completed ongoing investigations.
• Staged upgrades. Audited network environments for security issues and recommended best practices.
• Created SOP and upgrade documents. Mentored junior engineers.
• Wrote public knowledge articles. Performed pager duty.

Ottawa, Ontario, Canada

• Provide effective solutions to end-user problems to ensure satisfaction.
• Troubleshoot and resolve hardware, software, and network issues related to Check Point.
• Respond to customer queries via phone or web in a timely manner, following standards.
• Focus on meeting customer needs and ensuring end-user satisfaction.

Ottawa, Ontario, Canada

• Maintained network devices and troubleshot printer issues.
• Managed and tracked hardware distribution. Created SOP documents.
• Reconciled technical needs for desktop clients.
• Deployed/recycled desktops/laptops and managed user data.