David Dewald Email & Phone Number

Partner with customers to review business needs and optimize UKGPRO HRIS applications. Add value by having proactive engagements for analysis of current state, business activities, and best-practice recommendations for leveraging your solution configuration. This role helps to ensure that your business remains optimized and up-to-date with the latest trends, technologies, and developments.Analyzing key areas such as benefits, HR payroll, talent acquisition, and talent management is essential in order to effectively manage your required human capital transactions and be knowledgeable about your system. The Solution consultant can help you identify opportunities, issues, and challenges and make sure that your business stays optimized, compliant, and up to date.Partner with Enterprise customers key stakeholders to gather vital information and insights that can be used to develop strategies for improving current system functionality and preparing it to meet any future demands.

Atlanta, Georgia, United States

Manage a customer base of​ highly visible customers• Serve as first point of escalation for customers• Ensure daily workload and commitments have been completed timely gand accurately within established requirements• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers• Perform excellent analysis, problem determination and troubleshooting skills• Develop strong relationships with internal partners and communicate with all types of individuals via multiple communication methods• Consistently model the highest levels of support orientation and professionalism• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery• Follow-up with customers on all open tickets to ensure customer satisfaction• Adhere to Support Center Practices (SCP) guidelines

Atlanta, Georgia

• Manage a customer base of​ highly visible customers• Serve as first point of escalation for customers• Ensure daily workload and commitments have been completed timely gand accurately within established requirements• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers• Perform excellent analysis, problem determination and troubleshooting skills• Develop strong relationships with internal partners and communicate with all types of individuals via multiple communication methods• Consistently model the highest levels of support orientation and professionalism• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery• Follow-up with customers on all open tickets to ensure customer satisfaction• Adhere to Support Center Practices (SCP) guidelines

Atlanta, Georgia

• Manage a customer base of​ highly visible customers• Serve as first point of escalation for customers• Ensure daily workload and commitments have been completed timely and accurately within established requirements• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers• Perform excellent analysis, problem determination and troubleshooting skills• Develop strong relationships with internal partners and communicate with all types of individuals via multiple communication methods• Consistently model the highest levels of support orientation and professionalism• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery• Follow-up with customers on all open tickets to ensure customer satisfaction• Adhere to Support Center Practices (SCP) guidelines

Greater Atlanta Area

• Manage a customer base of​ highly visible customers• Serve as first point of escalation for customers• Ensure daily workload and commitments have been completed timely and accurately within established requirements• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers• Perform excellent analysis, problem determination and troubleshooting skills• Develop strong relationships with internal partners and communicate with all types of individuals via multiple communication methods• Consistently model the highest levels of support orientation and professionalism• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery• Follow-up with customers on all open tickets to ensure customer satisfaction• Adhere to Support Center Practices (SCP) guidelines

Greater Atlanta Area

• Manage a customer base of​ highly visible customers• Serve as first point of escalation for customers• Ensure daily workload and commitments have been completed timely and accurately within established requirements• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers• Perform excellent analysis, problem determination and troubleshooting skills• Develop strong relationships with internal partners and communicate with all types of individuals via multiple communication methods• Consistently model the highest levels of support orientation and professionalism• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery• Follow-up with customers on all open tickets to ensure customer satisfaction• Adhere to Support Center Practices (SCP) guidelines

Greater Atlanta Area

Advanced software troubleshooting, payroll critical items

Greater Atlanta Area

Software troubleshooting and customer service, completed intense payroll training program.

I rate the quality of individual web pages and how they apply to search engine queries. I use Firefox and Gmail consistently

Athens, Georgia

Customer service, advanced knowledge of craft beer, cleaning, tender, stocking.

I set up computer hardware and software, explore solutions to implement an online education system, and upload content to social media sites.

I carried ice up and down stairs, helped define needs and processes of a new restaurant, showed superior work ethic and customer service skills.

I maintained a company website, created a weekly schedule for employees, helped maintain the company point of sale system, served customers, handled customer complaints, scheduled banquets, hosted banquets, cleaned, and much more.

Master’S Degree, Information Technology, 3.91

Activities and Societies: AITPI have completed my coursework and obtained a Mater's Of Science in Information Technology.

Bachelor’S Degree, Information Technology (Bachelor’S), 3.74

Activities and Societies: GCLCI have completed my coursework to obtain a Bachelors Of Applied Science in Information Technology.

Associate Of Science (A.S.), Computer Support Specialist

Activities and Societies: Dean's List and President's listI studied computer networking.

No Degree, Journalism

Studied Journalism

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Activities and Societies: Piedmont Chamber SingersGeneral Studies

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: FCA, Drama Club, Show ChoirDrama club president, involved in many clubs, founding member of the show choir