David Diamond Email & Phone Number

Calgary, Alberta, Canada

Member of a highly specialized & dedicated program delivery team building a network of industry recognized award winning retail flagship destinations & experiences. Worked closely with Project Managers & Solution Architects to ensure deployment & support of eCommerce applications aligned with in store digital technology solutions. Over 8 years delivered.

Calgary, Canada Area

Responsibilities:-Provided comprehensive support for all operational retail technology (Point of Sale, Audio/Visual systems, Workstation/Server/Printer setups, Phones, Mobile Devices, Networking\Wireless infrastructure)-Acted as the technical point of contact for escalated issues, working closely with OEMs and vendors to resolve complex technical problems.

Calgary, Canada Area

Experience:- Worked closely with developer & integrator partners (INFUSION and TELUS Business Solutions) to support a custom touch display solution for a large Canadian banking institution's new digital retail experience.- Provided tier 3 technical support as a contact point for enterprise customers, third-party call center escalations.

Calgary, Canada Area

-Provided professional technical support for business customers and carriers, managing a diverse range of products including VPLS, Internet gateway, MPLS, and PRI/SIP-Demonstrated expertise in learning to work with high capacity core infrastructure networking equipment, such as Cisco, Nortel, Juniper, and other industry-leading hardware.-Efficiently.

Calgary, Alberta, Canada

-Collaborated closely with Project Coordinators and service providers to facilitate telephone new bulk number assignment and ports, ensuring seamless transitions from other carriers.-Reviewed intra-team order completion and management to guarantee accuracy and adherence to necessary deadlines.-Cultivated strong relationships with Carriers (CLEC/ILEC).

Calgary, Alberta, Canada

-Led a team of four individuals with a national scope, diligently investigating and taking decisive actions against issues impacting the Shaw digital phone network, such as telemarketing and national DNCL complaints, harassment, and other illegal or abusive activities.-Served as a trusted triage point for internal and external customers, providing expert.

Calgary, Canada Area

-Delivered exceptional technical and sales support to customers, addressing inquiries and concerns related to Shaw internet, digital cable television, and digital phone products.-Expertly handled various technical issues, including TCP/IP, general port forwarding, and networking support for Windows, OSX, and basic Linux platforms.-Collaborated closely with.