David Dickens Email & Phone Number

Nashville, Tennessee, United States

Unbox New PC, Pre-Stage pc (Update record in Pegasus, ensure proper image is installed, ensure any special software is installed and or licenses transferred, ensure windows is up to date.)Remove old PC and deploy new pc. Cable manage and remove any trash created by deployment.Keep stock area organized and cleanCreated spreadsheets to track targets and keep record of deployed PCs.Adhere to HIPPA rules and regulations

Bryan/College Station, Texas Area

College Station-Bryan Area

Unbox New PC, Pre-Stage pc (Update record in service now, ensure proper image is installed, ensure any special software is installed and or licenses transferred, ensure windows is up to date.)Remove old PC and deploy new pc. Cable manage and remove any trash created by deployment.Keep stock area organized and cleanCreated spreadsheets to track targets and keep record of deployed PCs.Create, Update and Close tickets in Service Now environment.Adhere to HIPPA rules and… Show more Unbox New PC, Pre-Stage pc (Update record in service now, ensure proper image is installed, ensure any special software is installed and or licenses transferred, ensure windows is up to date.)Remove old PC and deploy new pc. Cable manage and remove any trash created by deployment.Keep stock area organized and cleanCreated spreadsheets to track targets and keep record of deployed PCs.Create, Update and Close tickets in Service Now environment.Adhere to HIPPA rules and regulations Show less

Bryan, Tx

Typical IT Technician work, Remote and onsite troubleshooting of basic computer issues. Hardware repair, and deployment. Working with software such as Jonas, Arkona, and others. Some work with managing active directory on server 2003, 2008 and 2012

Sozo Global has the best in class, all natural products. Our products all contain coffeeberry, the fruit of the coffee bean which is an amazing superfruit, containing 625x the antioxidant value of the blueberry! Coffee is the second most consumed beverage in the world (the first being water) 3 of the largest categories of product categories with over 600,000,000 consumed every day in US alone and 3 billion globally: coffee, energy drinks and nutritional beverage (containing 21 servings of… Show more Sozo Global has the best in class, all natural products. Our products all contain coffeeberry, the fruit of the coffee bean which is an amazing superfruit, containing 625x the antioxidant value of the blueberry! Coffee is the second most consumed beverage in the world (the first being water) 3 of the largest categories of product categories with over 600,000,000 consumed every day in US alone and 3 billion globally: coffee, energy drinks and nutritional beverage (containing 21 servings of fruits and vegetables) And our newest products: gourmet, fat-burning coffee and skincare. Our studies have shown people on Thermogenic coffee for 10 weeks lost 28 pounds! They didn't change anything else they were doing! Our SoRadiant Skincare can help increase the amount of antioxidants in your skin and in turn, help fight free radicals that accelerate signs of agingSozo is a four year old company that has spent an incredible amount of time and money creating a long term legacy company and recently has opened up the marketing opportunity for independent distributors. Please feel free to do your due diligence and review their information. please visit Go to www.sozolife.com/wdickens Show less

Delivered desktop, and project execution for many platforms, Dell, DataDomain, Isilon, proprietary and other systems, and peripherals. Directed technical deployment and configuration of desktops laptop and printers. Completed helpdesk ticket resolution to Unisys and Vendor specifications. Resolved complex support issues, maintained formal escalation procedures and kept detailed records of all customer and vendor requests. Reviewed and implemented processes to address customer needs and… Show more Delivered desktop, and project execution for many platforms, Dell, DataDomain, Isilon, proprietary and other systems, and peripherals. Directed technical deployment and configuration of desktops laptop and printers. Completed helpdesk ticket resolution to Unisys and Vendor specifications. Resolved complex support issues, maintained formal escalation procedures and kept detailed records of all customer and vendor requests. Reviewed and implemented processes to address customer needs and satisfaction when needed.Successfully closed a high number of support calls in the least amount of time possible.Increased productivity and work flow by creating easy-to-use documentation templates to streamline the process of documenting calls. Routed calls on a daily basis, helped co-workers devise ways to help with there call load and suggested ways to achieve the maximum number of support calls to complete in a work day.Worked on many special projects installing, moving, and, uninstalling. This includes systems, servers, printers, and various other hardware required by Unisys.Kept inventory of any parts on hand and returned used parts in a timely manner or discarded as required. Show less

Delivered desktop, and project execution for three offices. Directed technical deployment and configuration of desktops laptop and printers. Made documentation to streamline the work process. Resolved complex support issues, maintained formal escalation procedures and kept detailed records of all service requests. Reviewed and implemented processes to address customer needs and satisfaction when needed.

Delivered desktop, application support and project execution for platforms, Microsoft, proprietary and other applications, and peripherals. Directed technical deployment and configuration of desktops and laptops for 2wire networking devices. Completed helpdesk ticket resolution using leading edge help desk systems. Resolved complex support issues, maintained formal escalation procedures and kept detailed records of all helpdesk requests. Reviewed and implemented processes to address customer… Show more Delivered desktop, application support and project execution for platforms, Microsoft, proprietary and other applications, and peripherals. Directed technical deployment and configuration of desktops and laptops for 2wire networking devices. Completed helpdesk ticket resolution using leading edge help desk systems. Resolved complex support issues, maintained formal escalation procedures and kept detailed records of all helpdesk requests. Reviewed and implemented processes to address customer needs and satisfaction.Successfully closed exceptionally high number of difficult customer support calls.Assisted ISP customer by finding a solution to a problem related to getting customers connected and developed a solution to on-going problem of properly registering customers in the database. Show less