David Dingledy Email & Phone Number

Houston, Texas Area

• Responsible for United Flight Attendant gross payroll issues for several domestic and international hubs.
• Track and update occupational cases for flight attendants assuring proper payment.
• Monitor and evaluate phone calls in the Manila offices for quality assurance purposes.
• Cross train agents on pay practices to ensure continuous improvement.
• Developed and presided over the Help Hub software implementation for the Crew Pay Department.
• Led a six-month software project to upgrade monitoring of offices in Manila.

Houston Texas

• Effectively managed call center of 30+ representatives responsible for over 25,000 calls monthly.
• Provided performance coaching to all staff members.
• Handled attendance tracking, employee counseling and disciplinary actions.
• Conducted new hire training and onboarding.
• Collaborated directly with Dispatch, the Operations Manager, and Airport Operations to find solutions to various flight issues.
• Assumed role of interim Manager of Crew Scheduling and facilitated the transition of the Operations Center to Atlanta, Georgia.