David Dingledy Email & Phone Number

Houston, Texas Area

• Responsible for United Flight Attendant gross payroll issues for several domestic and international hubs. • Track and update occupational cases for flight attendants assuring proper payment.• Monitor and evaluate phone calls in the Manila offices for quality assurance purposes. • Cross train agents on pay practices to ensure continuous improvement.• Developed and presided over the Help Hub software implementation for the Crew Pay Department.• Led a six-month software project to upgrade monitoring of offices in Manila.• Supervised reconciliation project to verify and process all invoices for the Manila offices.• Chosen for focus group to create customer service training program for in-house agents. • Involved in testing for Crew Pay system migration.• Attended multiple Backstage Events throughout 2019 educating flight attendants on Crew Pay. • Designed Power Point training documents to educate new hire flight attendants on how they are paid.• Actively involved in the phone system integration as well as monitoring call metrics.

Houston Texas

• Effectively managed call center of 30+ representatives responsible for over 25,000 calls monthly.• Provided performance coaching to all staff members.• Handled attendance tracking, employee counseling and disciplinary actions.• Conducted new hire training and onboarding. • Collaborated directly with Dispatch, the Operations Manager, and Airport Operations to find solutions to various flight issues. • Assumed role of interim Manager of Crew Scheduling and facilitated the transition of the Operations Center to Atlanta, Georgia.• Responsible for all new hire, continuing education training, and proficiency checks for the Scheduling Department for over 6 years. • Developed the Scheduling Department training manual.• Instructed schedulers in customer service excellence and phone etiquette. • Served as Subject Matter Expert for ExpressJet Airlines Crew Scheduling. • Created a recurrent training program for the department and conducted ongoing training for under-performing schedulers. • Formulated action plans to assist employees in overall job performance. • Assisted in negotiations with members of the union and senior management. Worked to improve relations with union members