Robert Herrera Email & Phone Number

● Collaborated with teams and departments to ensure the delivery of efficient, high-quality service. ● Analyzed flight schedules and adapted manpower placement to maximize standard staffing and minimize financial impact. ● Contributed to headcount and budget requirements to balance financial and operations goals.

● Reviewed daily manpower for Ramp and Customer Service departments, meeting up to 10 sub-departments requirements and balancing financial constraints. ● Prepared and audited over 1000 employee time cards for submission to Company headquarters on bi-weekly basis. ● Enforced work rules and local policies to maintain consistency with Union contracts.

● Successfully implemented StaffManager software program, which increased productivity and standardized staffing of 250 flights daily.● Provided coaching, mentoring, and consultation to staff of over 400. ● Managed a team of up to 25 direct reports. ● Enhanced company reputation by creatively solving complex customer issues. ● Consistently recognized by management for providing superior customer service

● Assist customers for check in, seat assignment, mileage information and flight status, process current and future reservations including sales, change of itinerary, refunds and fees using Fastair application. ● Agent in charge of departing aircraft, assessing capacity, passengers with special needs and safety. ● Customer conflict resolution due to misconnection, flight cancellation and aircraft delays.