David Dobson Email & Phone Number

Oxford, United Kingdom

London, United Kingdom

A Director level position in this fast growing travel payments Fintech, key achievements in this role were:- defining the function and implementing an organisational structure to meet customer needs;- automating key processes into Salesforce;- outsourcing level 1 support to provide a 24 x 7 multi language service;- reducing Customer Support ticket.

After a recent organisational change, I have been promoted to Director, International Service Delivery reporting into the MD for Lead to Cash. Responsibilities are largely similar to my previous role but now with full e2e responsibility for the customer experience through Service Delivery with the addition of order managers and configuration to the.

The primary focus of this role is to deliver excellent customer service in terms of short leadtimes and right first time delivery at the most efficient cost to BT. This is achieved through the management and co-ordination of a combined 1000+ onshore / offshore headcount and meeting the requirements of a global internal and external customer base across.

Responsible for a department of 120+ people across 3 continents, this key business role ensured that customer orders are planned and installed efficiently and correctly. It required balancing cost of delivery with customer service as well as hitting transaction and revenue volumes to meet corporate targets. Last mile tail circuit spend is included in the.