- Responsible for a team of 22 in accessories department of Chanel's London flagship boutique. Managing the team to achieve the highest levels of sales and service at all times.- Involved in all managerial aspects; meeting department targets, reactive analysis of sales stats and reporting on daily, weekly and monthly sales. Able to understand business performance, reacting to areas that are under performing.- Developing and motivating the team on a daily basis, responsible for… Show more - Responsible for a team of 22 in accessories department of Chanel's London flagship boutique. Managing the team to achieve the highest levels of sales and service at all times.- Involved in all managerial aspects; meeting department targets, reactive analysis of sales stats and reporting on daily, weekly and monthly sales. Able to understand business performance, reacting to areas that are under performing.- Developing and motivating the team on a daily basis, responsible for training and evaluation of the team.- Driving and managing CRM activity with CRM executive.- Maintaining stock control and transfers.- Active presence on the sales floor, meeting clients' expectations and supporting the team when needed, always keeping Chanel standards.- Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager. Take part of the recruitment process.- Assisting Boutique Director to ensure the smooth running of the business. Exercise flexibility with all other department heads with reports, data analysis and urgent support. Show less

Main responsibilities:- Maximising all sales opportunities whilst maintaining the Chanel Standards in all areas. - Creating a strong client relationships and brand loyalty. - Ensuring excellent client service and product knowledge.- Maintaining an unforgettable customer experience and building a solid relationship with the clients.

Point of reference for the store manager and the regional clienteling manager. Reporting on goals, data collection and personalized client experience.Main responsibilities:- Supporting the store management in strengthening a client-centric culture among the team.- Customer loyalty action plans and initiatives including events, gifting and OTO campaigns.- Managing & developing VIP client relationships through personalised development plans.

Main responsibilities:- Ensuring an extraordinary and unique customer experience.- Reaching and maintaining individual and team KPI’s: sales target, UPT (unitsper transaction), ATV (average transaction value), mystery shopping, etc.- Maintaining store standards based on Gucci’s global guidelines: displays,visual merchandising and stock replenishment.

Main responsibilities:- Stress Calculation Incidents Resolution, specialized in Nastran/Patran and Isami (internal Airbus program).- Client support.- Best practices implementation to improve the service and reduce the response time.- Numerical analysis and assessment of tendencies for the elaboration of periodical reports and follow-up meetings.