• Engage in Enterprise-wide strategic sourcing initiatives and negotiations in the IT Category – Software and IT Services• Drive Leverage and value realized through organizational efficiencies and cost reductions• Develop an efficient and workable process to effectively Manage key Strategic Partners to Fiserv• Collaborate with Business Units across the Fiserv Organization to procure the services of Software and IT Services Vendors• Use Fiserv’s Enterprise Resource Planning tool – ARIBA to effectively manage sourcing projects• Identify and drive savings and cost cutting initiatives across the organization by leveraging opportunities • Guide the Business Units on the new Procurement Policy and processes to effectively on-board projects and get Sourcing involvement

• Category Focus – Information Technology and Software, Software as a Service supporting the Global Technology and other departments throughout the organization.• Sourcing Management - Adopt, support and implement Sourcing Management as a structured process, creating and engaging with cross-functional teams.• Sourcing - Oversee a portfolio of sourcing activities including RFX, RFP, negotiations and contracting to ensure that the most effective supply base is developed for each of the categories under management.• Procurement Systems – Ensure the ARIBA system is accurate and up to date with all contracts, sourcing project workbooks and supplier information• Strategy Implementation - Ensure that all strategies and agreements are effectively implemented.• Stakeholder Management - Engage with Business Partners and Stakeholders in such a way that positively engages the support of Stakeholders, understanding, and solving their business needs through the management of third party suppliers.

• Provided comprehensive strategies that ensures the ''best value'' result is achieved within the indirect category• Identified, evaluated, and selected vendors to meet internal business needs, managed sourcing processes and completed necessary documentation (including RFQs, RFIs, and RFPs), and conducted vendor capability and suitability assessments.• Negotiated a Program Rate Card for the Technology Department resulting in $3M savings on consulting fees• Negotiated product/service pricing and contractual terms and conditions creating value for Cox• Minimized potential financial or contractual risks by establishing standardized and comprehensive contract management packages that comply with the Contract Department• Revised the vendor performance and compliance evaluation process to add value during contract renewals• Increased collaboration with internal customers to have a deep understanding of their businesses and objectives which helped develop strategies that will meet their current and future procurement needs as well as develop broad vendor, product, and industry knowledge • Improved the strategic sourcing process across high value spend and continuous improvement processes creating value and minimizing financial loss

• Managed a spend of $65M under the Technical Goods and Services category supporting the Facilities, Engineering, R&D, Operations and Manufacturing Departments.• Worked with the Facilities Department to manage a spend of about $40M (out of the total technical goods & services spend) on categories including capital improvement projects, MRO, Facilities Maintenance, Electrical and Mechanical.• Managed the outsourcing of some aspects of Facilities Maintenance (Janitorial, Engineering, Landscaping & snow removal, pest control) from start to finish resulting in an award and contract to Sodexo Inc. The spend was $2M and a savings of $120K was negotiated.• Outsourced the construction and installation of the new IT data center resulting in negotiated savings of $60K• Worked with the Legal Department and an external Construction Management Law Firm to produce a Master Construction Agreement Template for the company.• Worked with the Facilities Department in preparing solicitation documents for the outsourcing of the construction of another building at the Germantown location. The estimated project cost was about $63M. • Worked with the Engineering Department to purchase new critical production equipment resulting in $200K savings.• Negotiated leases of properties occupied by Qiagen globally and consolidate space as needed resulting in a savings of $350K.• Successfully met and exceeded savings target by 20% due to process improvements and negotiation strategy• Conducted Category and Spend Analysis to align spend with company objectives and budgeting• Worked with internal stake holders to automate work processes by training and guiding users to accurately place requisitions using the SRM component of SAP

Contract Management

• Improved competitiveness of bids responded to by performing a detailed market and cost analysis to ensure best pricing• Managed the New Product Implementation Project Management Processes• Improved Collaboration with customers to ensure product specifications and requirements are fully understood• Ensured the best value contracts were negotiated on behalf of the company• Conducted price analysis to offer competitive price on bids• Increased collaboration with Global Manufacturers to ensure timely and continuous product availability• Reduced transportation costs by 25% due to end-to-end supply chain efficiency improvement initiatives resulting in a reduction of the landed cost of products at the required warehouses.

• Was able to attract the best strategic partners and create value for the company by improving the product acquisition and contract award process • Improved the RFP and RFQ process by improving the quality of the documents, implementing realistic timelines and collaboration with interested vendors to increase their understanding of the request• Increased savings by 30% due to implementation of Collaborative Planning Forecasting and Replenishment strategies• Increased motivation among team members by ensuring the required training and environment created to improve performance• Implemented Supplier Performance Metrics that are Specific, Measurable, Attainable, Relevant and Timely• Created value for internal customers by negotiating contracts resulting in best value positions• Performed data research, analysis and billing reconciliations• Managed (KPI) and advised on areas of continuous improvement and business growth opportunities• Increased service levels by ensuring the flow of products in specified quantities to meet customer requirements for multiple domestic and global locations in United States, Europe, Asia and Africa.• Created and maintained accurate purchase orders for the procurement of warehouse stock.• Increased Forecast accuracy and planned stock requirements in the right quantities at the right time and place.

Customer account and compliance management

Customer Support and back office operations

Economic policy managementWebsite administration and management