David Drosdick Email & Phone Number

Greater Atlanta Area

Project Manager in Allegheny Health Network’s Revenue Cycle Office for the implementation of Epic Electronic Health Record for Saint Vincent’s Hospital and Westfield Memorial Hospital. Develop and maintain relationships with CFO, Revenue Cycle Office management team and Clinical Management team. Responsible for developing project plan and communication plans, ensure milestones are met and progress is reported to management team, manage the implementation of a third-party Claims Processing software, coordinate with Clinical Management team to make sure all areas of revenue responsibility are covered, coordinate post go-live revenue tracking for all clinical revenue producing areas and work with the clinical staff and IT staff post go-live to ensure all problems are documented.

Managed the Revenue Cycle Internship Program that provided future revenue cycle candidates upon completion of the program. Built relationships between internship program and departments within the Revenue Cycle Office, developed the internship rotation schedule, managed the intern assessments through formal reports from Revenue Cycle Office management team and developed internal reporting system to track intern progress and report results to management.

Participated as a member of a team responsible for optimizing customer’s workflow and product usage through on-site and remote engagements. Responsible for assessing clients’ current revenue cycle management process flow and making recommendations to improve the client’s process flow efficiency. Consulted with Revenue Cycle Management to implement recommendations. Developed new service offerings to optimize clients’ workflow. Redesigned the Professional Services Teams workload tracking to facilitate client engagement scheduling and revenue reporting to the management team. Lead the team to collaboratively define project milestones for accurate workload tracking. Represented my team in several product incubation teams (RelayAccount and RelayAnalytics). Coordinated team efforts for cross functional team efficiencies between Implementations, Education and Professional Services teams. Participated in client education programs with regional account management teams. Monitored team effectiveness and prepared progress and productivity reports for management.

Led a team of project managers and software developers to migrate paper statement processing from legacy platforms to the latest processing platform while providing consultative support to internal and external clients. Led a team comprised of internal and vendor employees to define the migration process for statement processing. Consulted with vendors and clients to streamline statement processing by leveraging new platform features. Maintained less than a 10% variance of forecasted goals. Provided consultative support to account executives during onsite and remote visits with clients. Participated in forecasting and product management planning. Responsible for administrative tasks and training of an eleven-person team. Developed direct reports through on-going feedback, coaching and mentoring as well as bi-annual associate evaluations. Participated in client education programs with regional account management teams. Monitored team effectiveness and prepared progress and productivity reports for management.

Led projects to implement clients onto the Paper Statements and Online Bill Manager solutions for the RelayAccount products and served as a resource for other team members. Led projects from contract signing to transition to support for both the paper and online solutions. Responsible for all design and requirements gather for both solutions. Participated in the development of file creation module for a 3rd party HIS. Developed and lead several education classes for other team members and teams as needed. Served as a technical resource for other team members and assisted in technical client meetings. Participated in client education programs with regional account management teams. Helped define the ‘Best Practice’ solutions for the paper product. Monitored team effectiveness and prepared progress and productivity reports for management.

Developed software in the healthcare industry in the areas of billing and client relations. Responsible for providing software solutions from ideation and requirements through the lifecycle to delivery and software support for the Revenue Cycle of the Healthcare Industry. Managed projects within specified timeline and budget while meeting or exceeding terms and objectives outlined by the scope of work.

Developed software in the healthcare industry in the area of disease state management. Responsible for providing support to operations and management and enhancements to the enterprise solution, in accordance to the specifications provided.