David Dunlap Email & Phone Number

North America

North America

North America - Greenville, Sc

North America

Moving to the new world of Aruba and HP Enterprise company

Simpsonville, Sc

Lead engineer for all Noth American distribution points for Aruba NetworksSales engineer to help the distribution channel increase Aruba Networks footprint in the Wireless field.Work with all the DMR (CDW, PCM and other) accounts for Aruba as a technical support engineerTechnical trainer for the distribution sales teams for North America.ACMA certified 2013ACWQ certified November 2012Pre-Sales Support Engineer for project designsWorking closely with the Aruba product line to reach new markets

Louisville, Kentucky Area

Lead engineer for the Cisco product line, delevopment of BOM for enterprise deployments in the IT infrastructure of international buinsesses and the growth of the product line in the US/Canada.From large global enterprises to mid-tier organizations, we provide value across all verticals and help companies reduce operations burden, risk, improve business processes, and provide a attractive Return on Investment (ROI). Our core Leading-Edge Solutions in Networking and VoIP include: • Intelligent Data Access Networking • Centralized Core Network Services • Application Load Balancing • VoIP Solutions • Enterprise Next Generation Firewall • Database and Application Security • Security Posture Management Our solutions have been proven to provide real world positive impact and solve many use cases for our customers.

Greenville, South Carolina Area

UC500 TAC support engineer for the Small Business Support Center.•3 years of Cisco specific VoIP experience.•The ability to work within a multiple service delivery environment. (Phones, Email, Chat, and Online Support Forum)•Provide phone support to end-users to troubleshoot network issues•Knowledge of Cisco Unified Communication System and Cisco VoIP Products•Assist clients with network designs and products based on network requirements•Handle internal escalation cases from engineers to achieve resolution•3+ years of experience in a related technical support environment.•Experience configuring Cisco routers, switches and wireless equipment.•Demonstrated abilities in the following areas:•Wireless Devices UC5xx, IP, TCP, UDP, ARP, DHCP, DNS, EIGRP, OSFP and IGMP protocols•Experience with SSH and NAT.•Excellent problem diagnosis and problem solving skills in a highly complex network environment.•Strong organizational skills, written and verbal communication skills, good judgment, and mature interpersonal skills.

Greenville, South Carolina

• Cisco U.S. Sales - Partner Channel• Work directly with the US Technical Solutions Architect • Report to Sr. Systems Engineering Manager• Work closely with product managers and developers• Acting advisor/expert of Voice solution for defined Partners• Support area voice initiatives and SMB Voice PSS• Pre & Post Sales Support to Sales Account Managers• Technical assistance for defined channel partners• Work closely with TSA to continually improve process • Host monthly Small Business Voice on‐board training• Webex for competitive recruited partners• Interface with Small Business Support Center • Deliver regular technical training to US Sales Team• Host Partner Q&A on Small Business Solutions • Technical Liaison for local Account Managers• Host partner technical deep-dives and marketing strategy • Published ‘Steps to Success for VoIP’ via Cisco’s website • Host bi-weekly seminars on new product & solution offerings

Greenville, South Carolina Area

•3 years of Cisco specific VoIP experience.•The ability to work within a multiple service delivery environment. (Phones, Email, Chat, and Online Support Forum)•Provide phone support to end-users to troubleshoot network issues•Product expert for Small Business Routers, Wireless units, and Trend Micro ProtectLink•Knowledge of Cisco Unified Communication System and Cisco VoIP Products•Assist clients with network designs and products based on network requirements•Handle internal escalation cases from engineers to achieve resolution•Instrumental in opening Cisco S-TAC•Supervised in building and maintaining Support Center Lab•Member of Change Control Board•3+ years of experience in a related technical support environment.•Experience configuring Cisco routers, switches and wireless equipment.•Demonstrated abilities in the following areas:•Wireless Devices UC5xx, IP, TCP, UDP, ARP, DHCP, DNS, EIGRP, OSFP and IGMP protocols•Experience with SSH and NAT.•Excellent problem diagnosis and problem solving skills in a highly complex network environment.•Strong organizational skills, written and verbal communication skills, good judgment, and mature interpersonal skills.

Greenville, South Carolina Area

• Maintained a call time rate in the top 2% of the company• Set new records daily with call volumes and lead generation projects• Handled all the tough technical or difficult projects for the company• Established new procedures during my tenure on the Netgear teamI lead the Netgear partner support program for the company, established a working relationship with 500+ partners throughout the United States.

Greenville, South Carolina Area

Outbound lead generation representative, responsible for working with all the top IT based companies.Projects included, HP servers, Netgear SMB partner support, Avaya, Nortel, Foundation, Virtual Tape Backup's, HP Software, and other network related products.Exceeded all sales goals and was the lead employee for sales generation on a regular schedule

Columbia, South Carolina Area

•Setup office for startup installation group•Established training schedule for new employees•Coordinated QC program for 25+ employees•Maintained the phone and computer networks•Traveled extensively to meet with TWC senior management

Greenville, South Carolina Area

• Daily supervision of over 40+ employees• Developed employee handbook for company• Established quality control procedures• Certified Technician for Charter Communications• Trained over 100 + employees to configure computers to work with High Speed Modems• Handled sales & contract proposals for future company growth

Aruba Certified Mobility Associate, Wireless

Cisco Id # Csco11517580, Cisco Routing And Switching

Cisco Ccna - Voice

Activities and Societies: Passed Nov 2011

Sip Certification, Sip Training Course

Activities and Societies: Certificate of Accomplishment

Associate Of Computer Technology, Computer Technology

Tutored other students