- Telecommunication support and troubleshooting issue customers PBX may have.- Answering the phone, logging issues into Sales Force ticketing system.- Resolves and/or escalates issues in a timely fashion.- Interacts with internal staff on all levels to help resolve IT-related issues and provides solutions in a timely manner.-Write documentation for new features and procedures.

-Upgraded computers and printers enterprise-wide and installedhardware drivers as needed.· Involved with all aspects of the Windows 7 upgrade project from inventory/receiving and PC imaging to onsite installation and support.· Contributed to an increasing standard of efficiency by creating and sharing simplifications to the Refresh procedure.

· Ensure effective project communication plans are implemented in a timely and accurately so that company and client goals are met Updated and resolved costumers problem tickets.· Coordinate project communication, escalations, and resolutions.· Design, modify, develop, implement, and test real-time software applications.· Identify roles & responsibilities for both internal and external team members.· Document project plan, including communication plan, roles and responsibilities, etc.· Trained new employees· Ongoing Client Support for multiple clients.· Troubleshot for scriptwriting department.