David Durfee Email & Phone Number

Bellevue, Ne, Us

Omaha, Nebraska, United States

Perform computer administrative tasks for callers that may include but is not limited to:o Resetting passwords, unlocking accounts, file system security, mailbox maintenance and VPN accounts, and troubleshooting other routine and/or semi-routine user computer issues, e.g., printer problems.· Provides timely, professional and courteous customer service support to all callers.· Accurately resolves most issues so that the end user/customer does not experience a loss in productivity.· Many end users rely significantly on the use of their computer to generate business proposals, develop programs, etc., and any down time can ostensibly have a negative impact on their ability to secure a client’s business or meet a client’s deadline.· If needed, escalate most complex computer support issues to the Global End User Services management team.· Support client end users remotely by responding to telephone calls, email and personnel requests for more difficult technical support.· Documents, tracks and monitors the problem to ensure a timely resolution.· Helps to identify problem trends and where possible, suggests process changes that would enhance the customer’s support experience.· Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position.

York, Nebraska, United States

Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.• Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.• Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.• Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).• Assists in developing and enhancing the network computer systems, operating systems, applications and components.• Works closely with the Network Administrators to monitor, analyze and troubleshoot local area networks and components.• Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.• Installs, configures, troubleshoots and maintains end-user systems and applications.• Remains up-to-date with the latest relevant technology developments to ensure industry best practices and developments are known and investigated for applicability for the company.• Participate in projects with other IT departments and/or external vendors.

- Provide level two troubleshooting to over 20 different clients- Worked heavily with Active Directory and related programs(AD Manager,etc.)- Worked on a base set of programs per client while also being knowledgeable in clients specific programs.- Troubleshot and did admin work for Exchange, Workforce, Citrix.- Create documentation for various clients- Work with clients on creating and maintaining documentation- Scribe for various companies during high traffic conversations

1001 Fort Crook Rd Bellevue, Ne

The Help Desk Service Analyst is responsible for providing a quality customer experience to all HDS customers. Solutions supported by the HDS analyst include incident management, desktop support, and proprietary application support to customers globally. The Help Desk Service Analyst is the first line incident resolution and collaborates with Service Specialists to provide industry leading service all HDS customers.

Creating dielines from engineer drawings

Lincoln, Nebraska Area

Crete, Ne

Manufactured tracks for center pivots that prevent ruts and sinking tires.

Built T&L pivots start to finish, including electrical boxes and oil lines.

Basic IT work, fixing computer problems. Basic networking, including setting up computers within the business's two major networks.

Christian Thoughts And Humanities

Studied general education.

Education record