Worked with Operations and Application support team to identify and assist in remediating application gaps to ensure resiliency. Led efforts to develop process for implementation and support of the Chaos Engineering tool Gremlin. Worked to identify toil, and find opportunities to reduce toil and manual efforts. Led development efforts for multiple automation and development tools used by multiple teams. Notable Accomplishments:Led development of a tool to identify servers using a given NTP server, identify the server support team, and automatically deliver emails to teams supporting servers using incorrect NTP sources. Led development of a tool to identify disk space utilization incidents where the disk space has fallen below utilization alert thresholds and resolve incident. Led development of a tool to automate the deployment of the Gremlin Agent to server defined by Application teams.Led development of a tool to automate agent restarts on Linux server based on Incidents within ServiceNow.

Worked with Operations and Application support team to identify and assist in remediating application gaps to ensure resiliency. Led efforts to develop process for implementation and support of the Chaos Engineering tool Gremlin. Worked to identify toil, and find opportunities to reduce toil and manual efforts. Led development efforts for multiple automation and development tools used by multiple teams. Notable Accomplishments:Led development of a tool to identify servers using a given NTP server, identify the server support team, and automatically deliver emails to teams supporting servers using incorrect NTP sources. Led development of a tool to identify disk space utilization incidents where the disk space has fallen below utilization alert thresholds and resolve incident. Led development of a tool to automate the deployment of the Gremlin Agent to server defined by Application teams.Led development of a tool to automate agent restarts on Linux server based on Incidents within ServiceNow.

HP Network Automation Administrator: Application support, user training, Enterprise configuration deployment, network compliance creation and reporting based on Operational and Engineering requirements as well as industry standards. Application design and engineering, server and application updating and upgrading, after-hours support. Cisco Secure ACS Administrator: Application support, access policy creation, enforcement and reporting. After-hours support, engineering and design of TACACS/RADIUS implementations. Network Patch Management: Creation of policies, processes and deployment schedules. Coordination with Operations and Engineering, and Vendor teams to ensure a stable network environment. Deployment of new software and firmware versions using automated and manual deployment processes. Notable Accomplishments:Designed and implemented Cisco ISE TACACS solution in Secured EnclaveDesigned and implemented HP Network Automation implementation in Secured EnclaveCompleted migration from Cisco Secure ACS to Cisco ISE application as TACACS solution for enterprise

Incident Management: Responsible for identifying high-severity incidents from initial alert through final resolution. Identifying key systems, required personnel, tracking troubleshooting and coordinating resolution efforts as well as notifications to end users and management teams.Network Incident Resolution: Initial triage for network outages, equipment malfunctions and other network related problems, worked with Telecom providers to troubleshoot and repair network circuits, and correct network configurations. Tier three support for Help Desk, working with end users to correct problems with VOIP phones, as well as server and application problems.

Responsible for field technician dispatch, ticket tracking, troubleshooting and repair of remote network systems, POTS lines, T1, and DS3 circuits. Responsibilities included dispatching field technicians, tracking of tickets through resolution by BB&T personnel, contract personnel, Local Exchange Carriers, primary telcos, other internal departments. Assisted field technicians by advising, remote network configuration changes, coordinating efforts between telcos and local technicians.