David E. Email & Phone Number

Wilson, North Carolina, United States

Worked with Operations and Application support team to identify and assist in remediating application gaps to ensure resiliency. Led efforts to develop process for implementation and support of the Chaos Engineering tool Gremlin. Worked to identify toil, and find opportunities to reduce toil and manual efforts. Led development efforts for multiple.

Wilson, North Carolina, United States

Worked with Operations and Application support team to identify and assist in remediating application gaps to ensure resiliency. Led efforts to develop process for implementation and support of the Chaos Engineering tool Gremlin. Worked to identify toil, and find opportunities to reduce toil and manual efforts. Led development efforts for multiple.

Wilson, North Carolina, United States

HP Network Automation Administrator: Application support, user training, Enterprise configuration deployment, network compliance creation and reporting based on Operational and Engineering requirements as well as industry standards. Application design and engineering, server and application updating and upgrading, after-hours support. Cisco Secure ACS.

Incident Management: Responsible for identifying high-severity incidents from initial alert through final resolution. Identifying key systems, required personnel, tracking troubleshooting and coordinating resolution efforts as well as notifications to end users and management teams.Network Incident Resolution: Initial triage for network outages, equipment.

Responsible for field technician dispatch, ticket tracking, troubleshooting and repair of remote network systems, POTS lines, T1, and DS3 circuits. Responsibilities included dispatching field technicians, tracking of tickets through resolution by BB&T personnel, contract personnel, Local Exchange Carriers, primary telcos, other internal departments..