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David Lechuga Email & Phone Number

HR Customer Experience Manager | Senior Project Manager | LSS Black Belt | Agile Project Management at Novartis
Location: Mexico City, Mexico 7 work roles 1 school
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Current company
Novartis
Role
HR Customer Experience Manager | Senior Project Manager | LSS Black Belt | Agile Project Management
Location
Mexico City, Mexico
Company size
100036 employees

Who is David Lechuga? Overview

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David Lechuga is listed as HR Customer Experience Manager | Senior Project Manager | LSS Black Belt | Agile Project Management at Novartis, a with 100036 employees, based in Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for David Lechuga.

David Lechuga previously worked as Engagement Services Manager Americas at Novartis and HR Customer Experience Manager Americas at Novartis. David Lechuga holds Licenciatura, Psychology from Unam Facultad De Estudios Superiores Zaragoza.

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Email format at Novartis

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Novartis

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Profile bio

About David Lechuga

More than 9 years of experience in Customer Service and Customer Experience leadership, Project Management with developed skills leading multidisciplinary and global TeamsRecent experience in process improvement and transformation with a Customer and relationship-centric approach.

Current workplace

David Lechuga's current company

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Novartis
Novartis
HR Customer Experience Manager | Senior Project Manager | LSS Black Belt | Agile Project Management
basel, basel-city, switzerland
Website
novartis.com
Employees
100036
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7 roles

David Lechuga work experience

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Engagement Services Manager Americas

Current
Novartis

México

Sep 2024 - Present

Hr Customer Experience Manager Americas

Novartis

México

Sep 2023 - Sep 2024

Senior Customer Experience Project Manager

Schneider Electric

México

Management of continuous improvement and Customer Experience projects. Responsible for E2E Customer satisfaction, its key Drivers, and company adoption of Customer Centricity Culture.Multidisciplinary team leader for process analysis, innovation, improvement, and documentation.Alliance with clients, commercial teams in operations, global supply chain, sales teams, etc. to drive business goals.

Oct 2021 - Sep 2023

Project Business Analyst

American Express

México

End-to-end Global process standardization design, driving efficiency and Digital transformation to KYC processes. Process standardization and Reengineering assessment and reportingLeader of multicountry and multidisciplinary teams, trainer, and influencer of decision-makers to adopt change and promote it

Apr 2019 - Oct 2021

Customer Experience Specialist

American Express México

México

Data analytics, end-to-end process redesign, and mapping. Friction points root cause identification based on process data trends, Strategy design, and project implementation in Mexico, Argentina, and the UK for different LOBs

May 2017 - Apr 2019

Lead Customer Care Professional

American Express México

México

Co-lead, coach, and mentor a group of Customer Care Agents, ensuring best-in-class Customer service. Operational KPIs trends analysis, proactive and reactive action plans to ensure continuous improvement in Customer satisfaction.

Mar 2016 - May 2017
Team & coworkers

Colleagues at Novartis

Other employees you can reach at novartis.com. View company contacts for 100036 employees →

HR Hayley Ruoff Hayley Ruoff Colleague at NovartisGreater Philadelphia, United States View → 沙 沙比汪 沙比汪 Colleague at NovartisBrookline, Massachusetts, United States View → TM Tina Melisa Šimič Tina Melisa Šimič Colleague at NovartisLjubljana, Slovenia View → MB Matthew Bradley Matthew Bradley Colleague at NovartisGreater St. Louis, United States View → PK Paulina Kompa Paulina Kompa Colleague at NovartisStryków, Łódzkie, Poland View → VC Viviane Cavalheiro Moura Viviane Cavalheiro Moura Colleague at NovartisMilan, Lombardy, Italy View → NS Nemanja Stojanovic Nemanja Stojanovic Colleague at NovartisBelgrade, Serbia View → Y( Yi-Hsien (Suzi) Su Yi-Hsien (Suzi) Su Colleague at NovartisTaiwan, Province Of China View → WT Winn Tran Winn Tran Colleague at NovartisBurlington, New Jersey, United States View → CG Ca Gourinadha Gupta Jami Ca Gourinadha Gupta Jami Colleague at NovartisHyderabad, Telangana, India View →
1 education record

David Lechuga education

  • Unam Facultad De Estudios Superiores Zaragoza
    Unam Facultad De Estudios Superiores Zaragoza
    Psychology
FAQ

Frequently asked questions about David Lechuga

Quick answers generated from the profile data available on this page.

What company does David Lechuga work for?

David Lechuga works for Novartis.

What is David Lechuga's role at Novartis?

David Lechuga is listed as HR Customer Experience Manager | Senior Project Manager | LSS Black Belt | Agile Project Management at Novartis.

Where is David Lechuga based?

David Lechuga is based in Mexico City, Mexico while working with Novartis.

What companies has David Lechuga worked for?

David Lechuga has worked for Novartis, Schneider Electric, American Express, and American Express México.

Who are David Lechuga's colleagues at Novartis?

David Lechuga's colleagues at Novartis include Hayley Ruoff, 沙比汪, Tina Melisa Šimič, Matthew Bradley, and Paulina Kompa.

How can I contact David Lechuga?

You can use AeroLeads to view verified contact signals for David Lechuga at Novartis, including work email, phone, and LinkedIn data when available.

What schools did David Lechuga attend?

David Lechuga holds Licenciatura, Psychology from Unam Facultad De Estudios Superiores Zaragoza.

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