David Sears Email & Phone Number

United States

Birmingham, Alabama

• Delivered $2.6M savings to annually forecasted budget by partnering with Tech teams to allow all new contractors to download virtual card in lieu of physical card, increasing activation rates and decreasing cost of welcome packages sent to all new contractors.• Spearheaded creation, negotiation, and implementation of multi-million-dollar recognition and rewards program in partnership with 4 SaaS companies which increased Contractor retention by 100% while offering motivation to provide top level service to achieve top tier status.• Led procurement process for new 3PL service. Negotiated reduction of cost of services by $50K annually, while improving fulfillment accuracy and shipping times.• Led tech teams through build of stats page on our contractor product, giving contractors real time performance feedback which motivated improved performance, reducing dropped orders by 40%+, improving routing efficiency, and contributing to Shipt’s first profitable year.• Led tech teams and partners building backend platform, allowing for automation of feedback and removal of below standards service agreement contractors, resulting in reallocation of 8K payroll hours annually and contact reduction of 40%+.• Led creation and implementation of operating models for Target’s Last Mile Delivery unit, ensuring seamless launch of operations and achieving 98% success rate. Collaborated with stakeholders to develop performance metrics, leading to profitable business line for Shipt.

Birmingham, Alabama, United States

• Led team of 3 area managers and direct reports across Midwest region, ensuring efficient growth and operations. Developed and implemented shopper acquisition strategies for Shipt to optimize metro staffing, reduce cost to serve, and enhance operational efficiency.• Strengthened Shipt’s succession pipeline by developing talent through active coaching and feedback sessions. Utilized skill building projects to stretch high performing talent.• Demonstrated leadership agility during COVID-19 pandemic by quickly adjusting hiring models and order management methodologies to ensure maximum market clearance without any accurate forecasting available due to unprecedented times. Delivered Region’s first profitable Quarter in Q3 2020, marked by 300% increase in order volume and 400% increase in shopper acquisition.• Functioned as primary business partner for Target and Meijer, two of Shipt’s highest volume partners, and consistently fulfilled SLAs by building connection, regularly analyzing performance indicators, and acting with sense of urgency when opportunities arose.

Birmingham, Alabama, United States

• Directed team of managers and recruiters responsible for strategically staffing all Shipt’s metros. Led complete onboarding process, including marketing budget allocation, supply-demand modeling, and software efficiency.• Directed Shipt’s contractor acquisition function by managing an annual multi-million-dollar marketing budget and leading operational and quality improvements to interview, background check and onboarding processes allowing for acquisition of more than 300K contractors annually.• Collaborated with data science teams to analyze, design, and launch Shipt’s supply-demand model that more cost effectively hired shoppers across company’s 290+ metros.• Optimized onboarding processes in partnership with product and engineering teams, leading to $1M annual savings.

Birmingham, Alabama, United States

Called upon to lead an underperforming Super Target during Q4 2018. Provided total operational and team leadership for location with $35M in annual sales.

Oxford, Alabama, United States

Promoted to lead total store operations of $25M General Merchandise Target.

Greater Birmingham, Alabama Area

Assumed responsibility for two high volume store remodels in the Northern Alabama market. Managed third-party construction and day-to-day performance of store teams in the Tuscaloosa, AL and Homewood, AL locations

Trussville, Alabama, United States

Managed the Human Resource function for a $35M Super Target while supporting store as a Leader on Duty. Collaborated with Store Director and Executive leadership team to build strong pipeline of talent and achieve a healthy team culture.

Fultondale, Alabama, United States

Bachelor Of Commerce & Business Administration, Tuscaloosa, Al The University Of Alabama, Business Administration, Management And Operations, Consumer Marketing

Bachelor'S Of Science In Commerce And Business Administration, Business Administration, Management And Operations