I have worked in the IT industry for nearly 30 years with the majority of that time being spent at HSBC Bank where I originally started as a mainframe DBA 20 years ago. I began to manage staff around 12 years ago and discovered fairly quickly that I was very good at it. Throughout my time at the bank have often been requested to move to manage teams where there were staff that were known to be difficult to manage and in all cases I have turned those teams around, improving both the individual and the teams performance. My current role is Digital Infrastructure Manager where I am responsible for a team of mixed infrastructure engineers with skills including Oracle and MongoDB DBA's, Middleware WAS (LDAP, Datapower, Liberty etc) and MQ Engineers ( including MQ Message Broker) and UNIX engineers. My team is responsible for the complete end to end provisioning and delivery of Application, Web and Database servers, Application support and projects support throughout the complete project life cycle using DevOps and Agile methodologies.