David Ebbs Email and Phone Number
David Ebbs work email
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David Ebbs personal email
Accomplished and result–driven leader with substantial experience and a proven track record of implementing effective risk management strategies, customer support, and regulatory compliance programs to drive organisational growth and profitability.Proven expertise in identifying and mitigating risks while ensuring compliance with regulatory requirements and industry standards. Skilled in developing and implementing effective risk management strategies, consumer protection policies, and procedures that align with organisational objectives. Strong leadership, communication, and problem-solving skills that enable collaboration and drive results. Demonstrated ability to build and maintain relationships with stakeholders, clients, and regulatory bodies. Passionate about driving continuous improvement and innovation in Customer experience and support practices.
Western Union
View- Website:
- westernunion.com
- Employees:
- 12747
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Senior Manager Consumer Protection Regulatory Compliance And Fraud Risk ManagenentWestern Union Jul 2023 - PresentDublin
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Financial Investigations Operations LeaderMeta Jul 2020 - Feb 2023Dublin, County Dublin, IrelandRecruited to develop and lead a Global team of Investigators to support Financial Investigations, Consumer Protection Financial Complaints, Complex Financial Investigations and Privacy inquiries.Responsible for leading and developing our Complaints Handling Consumer Protection Operations Program, Californian Consumer Privacy Act (CCPA) Operations Program and Financial Investigations Consumer Care support across Chat, Email, Webform and Phone support. -
Executive Escalations Senior LeaderPaypal Mar 2019 - Jul 2020Dublin, County Dublin, IrelandEstablish and develop a new team to support growth of new products and services within existing and new regulated markets - APAC Strategic lead for Complaint Handling operational readiness to support new and existing market and product growth - APAC Ensure Operational adherence to meet Global Financial Regulatory Consumer Protection policies -
Executive Escalations Lead Team LeaderPaypal Jun 2017 - Mar 2019Dublin, County Dublin, IrelandLead a Global team of 18 Executive Escalations Senior Specialists responsible for handling all Regulatory Consumer Complaints, PR/Media, Legal, Privacy and Executive escalationsEnsure Operational adherence to Global Financial Regulatory Consumer Protection policies and standardsRecruit and manage career development/planning and operational KPI’s.Manage escalations and act as internal stakeholders point of contact for high priority escalations.
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Executive Escalations Senior AnalystPaypal May 2016 - Jun 2017Dublin, County Dublin, IrelandConduct ongoing evaluations to determine improvements to existing standard operating procedures, tooling, and content managementDrive maximum operational efficiency & consistency across all areas of businessMonitor Root Cause Analysis and work cross functionally to drive innovative ideas across policy, product and serviceConduct Data Analysis on Root Cause to drive product and services enhancements Coach, mentor and develop new and existing teammates
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Executive Escalations Senior SpecialistPaypal Feb 2015 - May 2016Dublin, County Dublin, IrelandAnalyze and resolve complex Investigations by external global Regulatory bodiesResolve Executive EscalationsAct as the point of contact to review and provide guidance on internal EscalationsSupport growth of team through training, mentoring and interviewing
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Complaints Management SpecialistPaypal Feb 2014 - Jan 2015Dublin, County Dublin, IrelandUse critical thinking to problem solve, evaluate solutions and make decisions to resolve customer issues and prevent Regulatory or Legal escalations across all Products and Services.Investigate and determine Root Cause Analysis to drive product and operational enhancements across all products and services
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Special Investigations - Risk ManagementPaypal Feb 2012 - Jan 2014Dublin, County Dublin, IrelandConduct high value, complex Fraud investigations across multiple jurisdictionsAssist management with any high priority Risk escalationsCoaching, mentoring and developing teammates to deal with complex investigationsAct as the point of contact for internal teams to escalate high value fraud cases
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Buyer Fraud Prevention Risk ManagementPaypal Apr 2011 - Feb 2012Dublin, County Dublin, IrelandInvestigate and assess potentially fraudulent accounts and activity on the platform. Apply advanced risk understandings into detection tools and take appropriate actions on all account types.
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Buyer Fraud Appeals Risk ManagementPaypal Aug 2010 - Apr 2011Dublin, County Dublin, IrelandReview PayPal accounts, determine the legitimacy of the account, account holder, associated risk and take appropriate Risk actions.
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Customer Service - Israel Market LaunchPaypal May 2010 - Aug 2010Dublin, County Dublin, IrelandOffered telephone and e-mail support to new Israeli customers; including all aspects of the business - Customer Service, Limitations, Claims, Protection Services & Chargebacks.Supported new General Country Manager to ensure effective new market launch across all products and services.Provide coaching and mentoring to our Hebrew speaking colleagues to ensure a smooth transition when localised language support launched.
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Customer Service Uk/Ire LimitationsPaypal Feb 2010 - May 2010Dublin, County Dublin, IrelandCustomer Service role offering telephone and email support to UK and Irish customers who encountered limitation issues with their account. Ensured that customers/businesses complied with Know Your Customer (KYC) & Know Your Business (KYB) verification in order to maintain regulatory compliance.
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General Insurance Claims ManagerCommonwealth Bank Mar 2009 - Aug 2009Sydney, Australia -
Mortage BrokerPermanent Tsb Apr 2006 - Jan 2009Blackrock, Co Dublin -
Customer Service RepresentativePermanent Tsb Oct 2004 - Apr 2006Blackrock. Co Dublin
David Ebbs Skills
David Ebbs Education Details
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Risk Management / Compliance -
Financial Planning And Services -
Financial Planning And Services
Frequently Asked Questions about David Ebbs
What company does David Ebbs work for?
David Ebbs works for Western Union
What is David Ebbs's role at the current company?
David Ebbs's current role is Senior Manager, Regulatory Compliance Consumer Protection & Fraud Risk Management @ Western Union ex - Meta | ex - PayPal.
What is David Ebbs's email address?
David Ebbs's email address is de****@****pal.com
What schools did David Ebbs attend?
David Ebbs attended The University Of Manchester, University College Dublin, University College Dublin.
What skills is David Ebbs known for?
David Ebbs has skills like E Commerce, New Business Development, Customer Service, Crm, Negotiation, Microsoft Office, Customer Relationship Management, Risk Management, Financial Risk, Customer Experience, Customer Satisfaction.
Who are David Ebbs's colleagues?
David Ebbs's colleagues are Aiste Matiukiene, Zune Wharton, Soledad Pacheco, Asit Kumar Mishra, Anunay Jain, Elsie Amy Abosse, Anastasiia Gonchar.
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