Senior Manager Consumer Protection Regulatory Compliance And Fraud Risk Managenent
Current
Jul 2023 - Present
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David Ebbs Email & Phone Number
Senior Manager, Regulatory Compliance Consumer Protection & Fraud Risk Management @ Western Union ex - Meta | ex - PayPal
at
Western Union
1 work email found
@paypal.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Regulatory Compliance Consumer Protection & Fraud Risk Management @ Western Union ex - Meta | ex - PayPal
Location
Greater Dublin, Ireland
Company size
Who is David Ebbs? Overview
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Quick answer
David Ebbs is listed as Senior Manager, Regulatory Compliance Consumer Protection & Fraud Risk Management @ Western Union ex - Meta | ex - PayPal at Western Union, a with 12747 employees, based in Greater Dublin, Ireland. AeroLeads shows a work email signal at paypal.com and a matched LinkedIn profile for David Ebbs.
David Ebbs previously worked as Senior Manager Consumer Protection Regulatory Compliance and Fraud Risk Managenent at Western Union and Financial Investigations Operations Leader at Meta. David Ebbs holds International Compliance Association Level 6 H Dip In International Financial Crime Prevention, Risk Management / Compliance from The University Of Manchester.
Company email context
Email format at Western Union
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{first_initial}{last}@paypal.com
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Profile bio
About David Ebbs
Accomplished and result–driven leader with substantial experience and a proven track record of implementing effective risk management strategies, customer support, and regulatory compliance programs to drive organisational growth and profitability.Proven expertise in identifying and mitigating risks while ensuring compliance with regulatory requirements and industry standards. Skilled in developing and implementing effective risk management strategies, consumer protection policies, and procedures that align with organisational objectives. Strong leadership, communication, and problem-solving skills that enable collaboration and drive results. Demonstrated ability to build and maintain relationships with stakeholders, clients, and regulatory bodies. Passionate about driving continuous improvement and innovation in Customer experience and support practices.
Listed skills include E Commerce, New Business Development, Customer Service, Crm, and 7 others.
Current workplace
David Ebbs's current company
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Western Union
15 roles
David Ebbs work experience
A career timeline built from the work history available for this profile.
Financial Investigations Operations Leader
Recruited to develop and lead a Global team of Investigators to support Financial Investigations, Consumer Protection Financial Complaints, Complex Financial Investigations and Privacy inquiries.Responsible for leading and developing our Complaints Handling Consumer Protection Operations Program, Californian Consumer Privacy Act (CCPA) Operations Program and Financial Investigations Consumer Care support across Chat, Email, Webform and Phone support.
Jul 2020 - Feb 2023
Executive Escalations Senior Leader
Establish and develop a new team to support growth of new products and services within existing and new regulated markets - APAC Strategic lead for Complaint Handling operational readiness to support new and existing market and product growth - APAC Ensure Operational adherence to meet Global Financial Regulatory Consumer Protection policies
Mar 2019 - Jul 2020
Executive Escalations Lead Team Leader
Lead a Global team of 18 Executive Escalations Senior Specialists responsible for handling all Regulatory Consumer Complaints, PR/Media, Legal, Privacy and Executive escalationsEnsure Operational adherence to Global Financial Regulatory Consumer Protection policies and standardsRecruit and manage career development/planning and operational KPI’s.Manage escalations and act as internal stakeholders point of contact for high priority escalations.
Jun 2017 - Mar 2019
Executive Escalations Senior Analyst
Conduct ongoing evaluations to determine improvements to existing standard operating procedures, tooling, and content managementDrive maximum operational efficiency & consistency across all areas of businessMonitor Root Cause Analysis and work cross functionally to drive innovative ideas across policy, product and serviceConduct Data Analysis on Root Cause to drive product and services enhancements Coach, mentor and develop new and existing teammates
May 2016 - Jun 2017
Executive Escalations Senior Specialist
Analyze and resolve complex Investigations by external global Regulatory bodiesResolve Executive EscalationsAct as the point of contact to review and provide guidance on internal EscalationsSupport growth of team through training, mentoring and interviewing
Feb 2015 - May 2016
Complaints Management Specialist
Use critical thinking to problem solve, evaluate solutions and make decisions to resolve customer issues and prevent Regulatory or Legal escalations across all Products and Services.Investigate and determine Root Cause Analysis to drive product and operational enhancements across all products and services
Feb 2014 - Jan 2015
Special Investigations - Risk Management
Conduct high value, complex Fraud investigations across multiple jurisdictionsAssist management with any high priority Risk escalationsCoaching, mentoring and developing teammates to deal with complex investigationsAct as the point of contact for internal teams to escalate high value fraud cases
Feb 2012 - Jan 2014
Buyer Fraud Prevention Risk Management
Investigate and assess potentially fraudulent accounts and activity on the platform. Apply advanced risk understandings into detection tools and take appropriate actions on all account types.
Apr 2011 - Feb 2012
Buyer Fraud Appeals Risk Management
Review PayPal accounts, determine the legitimacy of the account, account holder, associated risk and take appropriate Risk actions.
Aug 2010 - Apr 2011
Customer Service - Israel Market Launch
Offered telephone and e-mail support to new Israeli customers; including all aspects of the business - Customer Service, Limitations, Claims, Protection Services & Chargebacks.Supported new General Country Manager to ensure effective new market launch across all products and services.Provide coaching and mentoring to our Hebrew speaking colleagues to ensure a smooth transition when localised language support launched.
May 2010 - Aug 2010
Customer Service Uk/Ire Limitations
Customer Service role offering telephone and email support to UK and Irish customers who encountered limitation issues with their account. Ensured that customers/businesses complied with Know Your Customer (KYC) & Know Your Business (KYB) verification in order to maintain regulatory compliance.
Feb 2010 - May 2010
General Insurance Claims Manager
Mar 2009 - Aug 2009
Mortage Broker
Apr 2006 - Jan 2009
Customer Service Representative
Oct 2004 - Apr 2006
Team & coworkers
Colleagues at Western Union
Other employees you can reach at westernunion.com. View company contacts for 12747 employees →
KG
Ketan Ghatode
Colleague at Western UnionPune, Maharashtra, India
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SD
Sr Dolares
Colleague at Western UnionPeru
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WM
Wendi Miles-Boykin
Colleague at Western UnionAurora, Colorado, United States
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JE
Joel Eduardo Ramos Mamani
Colleague at Western UnionLima, Peru
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АП
Анастасия Павлова
Colleague at Western UnionUnited States
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DH
David Herrera
Colleague at Western UnionSan José, San Jose, Costa Rica
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SI
Sarah Ibrahim
Colleague at Western UnionCairo, Egypt
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PS
Pranisha Shrestha
Colleague at Western UnionNepal
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SD
Shai Dugat
Colleague at Western UnionVancouver, British Columbia, Canada
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SW
Shane Washington, Cfcs
Colleague at Western UnionCosta Rica
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Ketan Ghatode
Colleague at Western UnionPune, Maharashtra, India
View →
SD
Sr Dolares
Colleague at Western UnionPeru
View →
WM
Wendi Miles-Boykin
Colleague at Western UnionAurora, Colorado, United States
View →
JE
Joel Eduardo Ramos Mamani
Colleague at Western UnionLima, Peru
View →
АП
Анастасия Павлова
Colleague at Western UnionUnited States
View →
DH
David Herrera
Colleague at Western UnionSan José, San Jose, Costa Rica
View →
SI
Sarah Ibrahim
Colleague at Western UnionCairo, Egypt
View →
PS
Pranisha Shrestha
Colleague at Western UnionNepal
View →
SD
Shai Dugat
Colleague at Western UnionVancouver, British Columbia, Canada
View →
SW
Shane Washington, Cfcs
Colleague at Western UnionCosta Rica
View →
3 education records
David Ebbs education
International Compliance Association Level 6 H Dip In International Financial Crime Prevention, Risk Management / Compliance
Qfa, Financial Planning And Services
Certificate In Mortgage Practice, Financial Planning And Services
FAQ
Frequently asked questions about David Ebbs
Quick answers generated from the profile data available on this page.
What company does David Ebbs work for?
David Ebbs works for Western Union.
What is David Ebbs's role at Western Union?
David Ebbs is listed as Senior Manager, Regulatory Compliance Consumer Protection & Fraud Risk Management @ Western Union ex - Meta | ex - PayPal at Western Union.
What is David Ebbs's email address?
AeroLeads has found 1 work email signal at @paypal.com for David Ebbs at Western Union.
Where is David Ebbs based?
David Ebbs is based in Greater Dublin, Ireland while working with Western Union.
What companies has David Ebbs worked for?
David Ebbs has worked for Western Union, Meta, Paypal, Commonwealth Bank, and Permanent Tsb.
Who are David Ebbs's colleagues at Western Union?
David Ebbs's colleagues at Western Union include Ketan Ghatode, Sr Dolares, Wendi Miles-Boykin, Joel Eduardo Ramos Mamani, and Анастасия Павлова.
How can I contact David Ebbs?
You can use AeroLeads to view verified contact signals for David Ebbs at Western Union, including work email, phone, and LinkedIn data when available.
What schools did David Ebbs attend?
David Ebbs holds International Compliance Association Level 6 H Dip In International Financial Crime Prevention, Risk Management / Compliance from The University Of Manchester.
What skills is David Ebbs known for?
David Ebbs is listed with skills including E Commerce, New Business Development, Customer Service, Crm, Negotiation, Microsoft Office, Customer Relationship Management, and Risk Management.
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