David Edelson Email & Phone Number

South San Francisco, California, Us

I write code for and operate the systems of Stripe's clearing, settlement, and dispute platforms which move billions of dollars around the world every $shockingly_brief_interval_of_time.

South San Francisco, California, Us

User support should be a strategic advantage for Stripe. The mission of the User Ops Platform team is to empower our teams that directly communicate with users (both our internal agents and external outsourcers) to deliver best-in-class "Stripe style" support.We aim to do so in two ways:1)Centralize ownership of certain key functions--Key areas here are metrics, reporting, forecasts, quality2)Enabling User Ops to deliver on long term objectives--Expanding the range of channels users are able to reach us on (esp. launching chat support as a channel)--Developing a knowledge base for our internal and external teams to serve as a single source of truth for a large, technical, complex product.--Analyzing contact drivers in the product and working with engineering org to reduce these

South San Francisco, California, Us

Responsible for the support Stripe delivers to its users in North America (US/CA).Directly manage managers and teams of Stripes who provide support directly to Stripe users in the Americas, and also work closely with other teams on User Operations and at Stripe to improve the teams'​ and Stripe users' experiences. Grows and develops own management team. Partners with other User Ops teams including the training & quality team, content managers, vendor managers, analysts and a user operations analytics team. Partners outside of User Operations include various engineering and business teams, but especially the product engineering, internal tools, human resources, and recruiting teams. Reports directly to the COO of Stripe.Leads planning for and oversees execution on initiatives to grow and improve US/CA account support operations. This includes setting clear goals and direction for direct reports and supporting them in fulfilling their responsibilities; ensuring that all US/CA teams also have clear expectations and goals; being a point of escalation for resolving issues and differences in the team; communicating plans and developments with the team to keep everyone informed and engaged; fostering a culture of excellence in management and execution; acting as an advocate at Stripe for Stripe users and the Support teams.

South San Francisco, California, Us

Lead a team of Stripe supports helping our user across a variety of channels: email, phone, and social.

South San Francisco, California, Us

Work with users to answer questions and solve problems. Work with other teams to ensure that those problems don't arise again. Interact through email, real-time chat, and phone, guiding developers and entrepreneurs along the process of creating paid products. Inform the direction of the Stripe product by understanding and improving how Stripe is used.I work with the outside world to help more businesses use Stripe: with developers, business owners, product managers, and finance and accounting staff. Payments problems can be complex with many stakeholders, and it's my job to make sure everyone understands why Stripe makes sense.

Acted on behalf of the senior partners to oversee all aspects of running a multi-location bookselling company in the trade and higher education markets.Supervised all aspects of multiple retail locations for a general market and higher education bookstore chain, overseeing diverse departments and management teams both within New York and telecommuting from across the country. Duties include workforce management; development of pricing and business strategies; sales and data analysis; the creation of basic interfaces, scripts, pricing and inventory algorithms; asset procurement; payroll and human resource management; supervising new store and office construction.Technical writer, creator of in-house wiki and other knowledge management tools to train staff and standardize practices using the MediaWiki platform.