David Egbert Email & Phone Number

Commercial Real Estate Research

Web Page Updating, contacting clients both buyers and sellers and brokers. Function includes:Updating and verifying the Commercial Real Estate Market statistics and Market indicators.Basically, contacting Commercial Real Estate Brokers to update, and add new listings, and take off stale listings when necessary.Promoting CoStar premier products, such as Showcase and Comps. Developing new relationships with new and current users, and maintaining an accurate, up to date data base with Commercial real estate listings from the whole National market.

Manage Customer Care Retention Department with a team of eighteen account managers. Responsible for retaining accounts by negotiation and interest rate concessions. Managerial duties include:Improving the performance of each representative by giving timely feedback. Developing action plans when performance needs improvement by giving agent weekly goals.Quality monitoring to ensure compliance-call monitoring sessions to ensure accuracy and positive customer experience.Resolving employee issues by timely intervention, and bringing Human Resources into the loop if necessary.Maintaining high morale in a fast-paced, performance-driven call center environment by promoting team energy with contests and daily temperature checks. Work with Operations Support Team to ensure Service levels are being met and system issues are being handled efficiently.

Training officer and Supervisory role for escalated calls (calls requiring a supervisor). Role includes:Acted as part of the Resolution Support Team, responsible for assisting customer service representatives with procedural and policy questions. Responsible for taking over escalated calls requiring the attention of a Unit Manager.Assisted the Training Department in taking over Training classes on occasion.

Fraud and Billing Disputes) Responsible for inbound customer service inquiries on credit card accountsRelaying important account information and selling enhancement service products.Worked in the Fraud Department verifying account activity and taking lost-stolen reports.Reviewed VIP accounts for unusual activity. Worked in the Billing Dispute Department, handled inquiries, explained dispute process, and tracked the progress of the dispute in an inbound call-center environment.

Greeted, qualified, closed customers seeking to buy big ticket kitchen appliances. Sold Brand name merchandise, set up delivery, sold extended warranties and resolved customer complaints.

Ba, Political Science

Education record

Bachelor Of Arts Degree, Political Science

Certificate of TRAINING: Classroom Training with CoStar: Extensive training in the Commercial Real Estate Market. Training in Sales Comps.