Worked with business partners to create process improvements and efficiency’s by implementing application changes via business requirements.•Managed staff in the development of detailed business requirements for the Individual Life Organization ensuring compliance with methodologies established for project management, systems development, change management, business measurement and risk management. •Led large scale company initiative projects that resulted in successful implementation and met expected Operations saves.•Evaluate projects and make strategic recommendations to senior leadership and Operations regarding business/technology solutions. Ability to handle and resolve complex systems issues, project plan development, end user training support, implementation support, reporting and tracking of project results.•Partnered with business and systems associates across global business units to mitigate risk and implement best practices.•Create and deliver project presentations or information to executive levels within allocated timeframes.•Knowledgeable of Prudential products. Strong understanding of Life Insurance Operations.•Monitor and report budget expenses related to projects.•Excellent communication skills. Able to influence others and drive to implement process improvements.•Initiated or managed process changes: Change Control Management, Peer Review Process, Business Requirement Template, Project Status Reporting.•Received Project Management - Triple Constraint Award and Business Value awards for projects managed

Worked with legal staff and senior business management to review and approve Business Requirements for the reconciliation of customers records impacted by financial and compliance regulations. •Technical management of staff for the translation of business requirements into information system solutions.•Managed and developed requirements for large scale projects for company initiatives•Coordinate system solutions with outside programming consultants or IBM programming representatives.•Created monthly and quarterly reports detailing results achieved including financial, individual and project statistics.•Provide training and support team members on individual project work. Approved all business requirements written by team members

Worked with legal staff, senior business management, and external programming resources to create mechanical reconciliation of customers records impacted by financial and compliance regulations. •Managed multiple projects involving internal and external resources.•Performed in-depth analysis of system processing to determine root cause and scope. Determined appropriate strategy to ensure accurate future processing.•Partnered with other associates to mitigate risk and implement best practices.•Developed detailed business system requirements for the automated reconciliation of life insurance policies and annuities.•Published procedures for the manual reconciliation of life insurance policies.•Created Test Plans and perform intensive quality assurance and user acceptance testing.

Worked with business analyst, programmers and business sponsors to perform acceptance testing of programmed code for on-line and batch applications.•Performed in-depth analysis of new programs and program changes. Developed appropriate test strategies. Calculate data using formulas, table and other factors•Utilized mainframe utility programs and/or other personal computer to assist in performing tasks efficiently.•Created in-depth test plans including expected results for all possible scenarios.•Performed regression testing. Responsible to run regression files for each release of programmed code in order to mitigate risk on existing applications

Managed the workflow for various life insurance products to ensure complex transaction processing time was minimized.•Educated associates on complex transaction processing requirements for many types of variable universal life insurance products.•Troubleshooting for mechanical transaction processing on multiple variable universal life insurance products to ensure regulatory compliance.•Performed manual complex calculations for newly introduced life insurance products that could not be processed mechanically.