• Managing team of 40+ team members on the ramp, cabin service, and bag room• Creatively solving challenges to minimize negative internal/external guest feedback• Coordinating with airline contracts to ensure negotiated processes are followed • Responsible for successfully managing the functional operations and supervising employee performance• Provide day to day leadership and direction to Leads and Supervisors by preparing work sched-ules, monitoring work performance, coach/train new employees, delegate responsibility, enforce safety rules and deliver consistent, safe, reliable operations and service• Overseas the inventory of supplies and maintenance of equipment, investigates problems, de-velops solutions, and reports directly to the General Manager

- Manage and directly supervise leads, Team specialists and volunteers working special events.- Processing payroll for staff - Schedule staff and volunteers for special events. - selling items such as admission tickets, memberships, t-shirt's, animal encounters, and event tickets- Supervision of leads, Team specialists and Associates working daily post. - Ensure all animals and guest safety procedures are followed. - Assist with evaluation of leads and team members performance. - Ensuring guest satisfaction throughout the aquarium floor. - Oversee the daily guest flow in and out of the Dolphin, sea lion and all presentations. - Oversee ticketing training at point of sale (POS) and daily transactions. - Assist in development of continuous training classes throughout the aquarium for all staff. - To perform other duties as workload necessitates. - Responsible for daily opening and closing of aquarium operations. - Conduct interviews and strategies for overall talent and development.

* providing engaging guest experiences daily for all guests * selling items such as admission tickets, memberships, t-shirt's, animal encounters, and event tickets* supporting Managers on the floor with elevated concerns from guests or assistance in work areas* working together with other guest service team members to complete daily tasks in all areas* being a role model for all team members in guest services as well as other departments* mentoring new team specialists as well as assisting a team of 30+ employees daily* conducting work area walk throughs prior to opening/shift start to insure areas are prepared for team members and guests

* responsible for team of coworkers ensuring aircraft were parked safely as well as being unloaded/loaded in timely manner to get customers from/to their destination * providing accurate load information for proper weight and balance figures for flight crew* using time management skills as well as team building to complete daily tasks* working in the elements daily providing excellent customer service

* leading a team of +150 employees * building daily schedules as well as handling daily payroll functions for employees* completing daily safety observations * performing evaluations, performance development, and training for employees* assisted in initiating staffing module to ensure coverage was placed where needed to eliminate delays or delayed delivery of luggage for customers

* responsible for team of coworkers ensuring aircraft were parked safely as well as being unloaded/loaded in timely manner to get customers from/to their destination * providing accurate load information for proper weight and balance figures for flight crew* using time management skills as well as team building to complete daily tasks* working in the elements daily providing excellent customer service

* leading a team of cashiers insuring all training was completed in a timely manner * overseeing daily cashier duties were followed including handling of money drawers/bags * ensuring daily concession inventory counts were completed to ensure we had what was needed during peek times for customer satisfaction * assisting manager on duty with projection room coverage is absence of manager

• Prepared side dishes • Dishwashing, sanitizing areas, and trash removal• Clean and organize preparation areas / stored food in designated containers• Labeling and stocking ingredients